Riad NayaNour

We had a three night stay at the Nayanour, and things weren't promising in the lead up to arriving. The website encourages guests to contact the riad with enquiries about reservations and excursions. All mine went completely unanswered. Except the one asking about additional rooms for friends... Unfortunately, despite a swanky page in English on the website, the manager (who incidentally is NEVER onsite) can't speak a word of it, so just ignores any enquiries in English. When I wrote in French, I had more luck. So be warned. We booked the "Presidential Suite", and there was nothing Presidential or luxurious about it. It was comfortable, with a private terrace and downstairs sitting area, but the price was similar to a luxury hotel in central London. I suspect that Marrakech is having "a moment" which has emboldened locals to charge prices at which they simply can't deliver the expected level of service. Housekeeping keep it spotlessly clean, but the shower was laughably awful. It was a hand held shower head permanently fixed extremely high on the wall. Consequently, neither the height nor the angle could be adjusted, and the water pressure was a dribble. Breakfast on the upstairs terrace is really pleasant, but the food is very bread and pastry heavy, and the quality varies from day to day. The riad is in a central location which allows easy access to most places on foot. The staff on site speak good English and are very helpful, but can't overcome to fundamental issues with the property. There is a multitude of choice for roads. We had friends stay in another very nearby which was much nicer and significantly cheaper. There are better options.

We only had one night here as we were travelling on to Casablanca the following day. The room was spacious and the bed really comfortable with lovely linen. Bath robes were provided so you could nip to the pool for a swim. Breakfast was basic enough but still nice. The only complaint I have is that 2 days after we left we got a passive aggressive message on WhatsApp, followed by a phone call accusing us of taking the room key! The key was on a large brass key ring, so not the sort of thing you could miss if you accidentally slipped it into your pocket!! I hope I get an apology when they find it!

Fabulous riad in a great location in the old city: close to the intense bustle of the souks but a haven of tranquility. Everything is immaculately clean and the staff team is exceptional in its willingness to help. Food in Nayanour is also very good; as well as the fantastic breakfasts, we had lunch and a couple of evening meals there, and all was home-cooked to a high standard.

incredible stay in an awesome riad. spotlessly clean with a nice breakfast. the staff was kind and helpful in everything we needed! Many thanks to Abdel, Mohamed and Hamid for everything! 😊😊🙏🏼 if we visit marrakesh again we will definitely stay there!