Hotel Riu Tikida Garden - All Inclusive Adults Only

Hotel - the hotel is beautiful, very well kept and decor very unique. Staff - the staff are lovely! Mostly smiling when taking orders, greeting holiday makers and making sure everyone is okay and happy. The restaurant staff are quick to offer drinks when seated and clean away finished dishes Bars - the lobby bar is fab, very spacious and cool, it has variety of sofas and chairs to choose from. There is only one bar open at night, with some of the seating outside, you do walk a bit to get a drink, it gets busy and there is a rule after 11am to limit how many drinks a person can take away. The pool bar during the day is good, if sitting around the quiet pool, the bar really is far away!! Shame it's tucked in a corner. Drinks are served in tiny cups! Rooms - we had a leaky toilet on the night of arrival and was quickly switched to another room, we ended up with a ground floor room, with a balcony close to the main pool, the room was spacious and beds were comfy. One room on our corridor had the squeakiest door, whoever stayed in that room appeared to spend most of the early morning going in and out. The doors definitely needed oiling. Entertainment - the evening entertainment was okay. Some nights very boring. Pool party was fab and we had a giggle at karaoke, which unfortunately was cut off at 11pm. Sunbeds - the reserving of sunbeds are not dissimilar to other hotels, people will always get up early to reserve the best beds. We never struggled to get a bed, even at 8am. However, some people was out at 5am in their PJ's sleeping on their sunbeds. Food & Restaurants - we found this hit and miss. Some meals was lovely, some basic, repetitive and boring. We liked the idea of the different restaurants. Food was put on for late arrivals too. The restaurants was very clean! You will se staff mopping in between meal times. There is hand sanitizer at the entrance, unfortunately not everyone uses it and a lot of the time w was there, it didn't work. Medina - shuttle to sister hotel was helpful, but SWEATY! No aircon and packed in. You do hear some worrying stories about the markets, we had no problem at all, we came across soooo many lovely locals and kindly said no thank you and wasn't hassled again. We purchased some lovely gifts to take home. One purchase was some coasters, we checked each coaster for chips and handed over the money. We saw the seller grab a bag and get us our change. When we arrived back home the top coaster was beautiful in the pattern we wanted and in pristine condition, the three coasters below had been swapped out for mis matched and damaged coasters - appalling that we hadn't haggled and was so polite to the man- so please watch out. THE SPA - so this is where our holiday got weird! We were looking forward to a relaxing couples massage and spent the 30 minutes tensed. Firstly, we booked to be in the couples room and when we arrived, they tried to fob us off putting us in separate rooms. They instructed us to get undres

We stayed here for 14 nights July 2025. It was our first stay at this hotel but not the first trip to Morocco. It was 40 degrees plus the whole stay; 48 being the highest. You wonder how you’d cope in that heat but it was manageable as the humidity is so low (around 23%). In the Caribbean, my hair frizzes and my legs and feet swell terribly; not so here. It’s a TUI Blue (adults only) all-inclusive hotel. All activities, meal times etc are on the TUI Blue app (not the TUI app). They seemed to be really pushing this different TUI branding. For a lot of activities, the gathering place was under the big Tikida tree in the grounds by the pool. I found the hotel to be on a much smaller scale than a Caribbean beach all-inclusive. The hotel is situated in the middle of a residential area, set in lush, well-maintained gardens. The gardens were lovely to have a stroll around. Taxis could be arranged via Reception. It was 100MAD (about £8) one way to European style shopping area (Carre Eden mall) and 150MAD (£12.50ish) one way to the Medina. There is also a free shuttle mini van (booked in advance via Reception) that takes you to the sister hotel, The TUI Blue Medina Gardens (no other stops). It is then apparently close enough to walk to the Medina. We tried the bus once in 40 degree heat, packed in like sardines as it was fully booked and the air conditioning was broken. Once was enough as we were left dripping in sweat. THE ROOM We had 3 adults in a room because the single supplement was so steep. When we arrived, the fold out sofa hadn’t been made up into a bed and there were only two of everything provided (glasses, towels etc). A call to Reception had this quickly fixed while we were out at dinner. There was enough room for the 3 of us and the fold out bed was big enough for an adult. Personally, I found the main bed very hard and the pillows too soft. There was a medium tog duvet on bed when room was a static 26 degrees – no separate sheet option. The room had air conditioning and a ceiling fan. We set the thermostat to 5 degrees and the room remained a constant 26 (my travel clock has a thermometer on it). We had an engineer visit and tell us that was as good as it was going to get as the air conditioning was working. It was impossible to sleep in the heat. A few days later, the temperature dropped to 23 and remained at that for the rest of the stay and that made the room much more pleasant. The fan had to always be on. The room was clean enough but for a couple of days it was super clean which put the first cleaner to shame. Huge mirror TV on the wall. We could only get a picture 2/3rd of the screen. No British channels (usually you get BBC World News abroad). There was a French news channel in English. We usually ended up watching a German music channel. Wi-Fi was good. Thank goodness for the Wi-Fi. There was a little fridge in the room but it was totally empty. I’ve never stayed in an all inclusive before that

Horrible place. Please don’t come here. We called in the morning for a day pass for 2 persons, the reception told us we are more than welcome. No reservation was needed. So we took a taxi from our riad, drove 30 min to come and we were denied access. The reception hung up on us and there was not even an apology. This is not the way you treat clients. Never booking with tui blue again.

My stay at RIU Marakech on July 22 was one of the worst hotel experiences l've ever had, due to a complete failure of both their facilities and their customer service. The primary issue was the air conditioning in the suite , It was not working properly. The unit was either blowing weak, warm air or not functioning at all. The room temperature was unbearable, especially during the night, making it impossible to get a good night's sleep. However, the most frustrating part was the response from the front desk. When i called to report the problem, the staff was dismissive and unhelpful.

Now that we have been home a day I want to make everyone aware of an incident that happened during our stay. On our first evening one of the waiters (Larbi Amedjar) came straight across to my wife at dinner, pulled out his phone and showed her a picture that he'd downloaded off my wifes facebook of our 15 year old daughter and demanded to know where she was. My wife made it very clear that she was a child however, at breakfast the next morning he carried on demanding to know where she was. We complained to one of the Tui managers who pulled him outside for a chat with us and made him open up his phone gallery. He had downloaded several pictures of our daughter, one of which she was VERY VERY young in. Obviously we were appalled and couldn't believe what we were seeing. To their credit the restaurant manager and Alana the Tui manager did their very best to handle the situation and the waiter was removed for the rest of our stay. I think future guests need to be aware though incase he is back at work in the future.