Jaal Riad Resort

It was a good stay. It’s a 15 min drive to downtown. Yet very relaxing place and surroundings. They just should keep a better maintenance as the toilet seat was broken so as well the shower. Breakfast is good but there should be more variety.

8 of us, on a golf trip, 4 twin rooms. Hotel is beautifully designed, with many seating areas and quiet spots to hide away. The room was spot on, nice shower and spacios separate toilet. Wifi worked well. Taxis were easily available. Staff around the reception were helpful. Staff in the restaurant needed a little bit of cajoling at evening meal to bring some wine to the table. Cleaning and bar staff were good. I will go into a little bit more detail regarding the food, seeing as we were all inclusive. The main bar was great - good service. Food - the choices at evening meal could have been better.. I get the feeling that unless you were there as it opened, the choice and amount diminished as the evening went on. (Note* we would arrive at 7.45- 8pm). Cold starters (salads etc) were good but you often had to cobble a main meal together, ie mash would have been nice, but there isnt any, so rice will have to do. We only had lunch once and that had a great selection. It may be that as it was late in season they wound it down a bit - I don't know. We booked one of the two a la carte restaurants for one of the nights. It was the Italian. We went up there, and it was in darkness. Not a soul. We all laughed about it, but we never did get our meal there as we only had one night left and had other plans. The afternoon bar and snacks by the pool were great, ideal. Breakfast for me is simple, however, an item that they had in the beginning of the week disappeared and never came back. Oh well. I booked a massage. - spot on. Would I come again - yes. If I read reviews after this that the evening meal is better than I described, that would help.

I read many reviews before staying here and wish I had listened! This hotel is not a 4 or 5-star resort by any standard. It has potential but is in serious need of refurbishment - from the cracked pool tiles to the tired, worn-out bedrooms. Cleanliness & Condition: The pool area is poorly maintained — no tables, plastic glasses scattered around, and dilapidated sunbeds. The pool itself was freezing, definitely not inviting. My mattress was faded, and the towels were dirty and threadbare (and yet they ask for a deposit for them!). The rooms felt unhygienic, and I'm glad I had my own wipes. Service: The service is almost non-existent. Our safe didn't work, and it took me three trips to reception before anyone fixed it. When we asked about a late checkout, we were told the hotel was full. Food & Drink: The breakfast experience was poor. On our first morning, there was no explanation about what was on offer (which wasn't much anyway). The "meet and greet" staff preferred chatting to colleagues instead of helping guests. Breakfast mainly consisted of pastries and bread. The bar menu had no prices or descriptions, and there was no one collecting rubbish around the pool. You'll find beer and gin, but no idea of the brand or measure. Atmosphere: The music around the pool felt like being on hold at a doctor's office — repetitive and annoying. When a group of Italian guests arrived, suddenly there were more managers than teaspoons, so clearly staff attention depends on who's staying. Other annoyances: * Key card stopped working before check-out time * No tables by the pool No sense of 5-star service or standards To qualify as a true five-star hotel, a property should deliver luxury, service, and attention to detail — all of which were sorely missing here. Bottom line: This hotel could be amazing, but right now it's a long way from five-star quality. Aimen was a real front face for customer service, but when I showed him the dirt in the bedroom nothing was actioned. The response for the his review will be the standard of all the previous, and no action takes place- just words!!!! What a shame.