Jaal Riad Resort

I'm going to be as honest as possible. After reading the reviews and the replies from the hotel, believe me, nothing seems to have changed for the better from the negative reviews from months ago. We walked in on the first night, and we thought wow this place looks posh, they checked us in and showed us around and brought our bags to the room. The room was lovely and spotless, there is a kettle, 2 cups, and a couple of earl grey teabags, no coffee, milk, or spoon. The rooms are cleaned every day with clean towels. The food was the same every day and not much of it. Breakfast was just egg omelettes or fried eggs, salad, pancakes, cereals, but hardly any milk and a few pastries. The morning waiters are on another planet, so slow. You have to literally take your cup to them to get coffee. Don't even ask them for cutlery. Just source it yourself. There are 2 other restaurants which being all-inclusive you can visit once each but you have to pay a supplement 🤔. The bar has a singer on, she is lovely and can sing a good range of songs and will let you sing. The bar staff look down at you if you are English and all-inclusive and make you wait for drinks. This is supposed to be a 5 star hotel with a 5 star experience, but believe me, rating it a 3 Star is being generous. Just to use the indoor pool was very expensive around £24 for an hour, doesn't all-inclusive mean everything is included 🤔? Would I stay here again? Yes, for half what I paid. We paid £1800 for 7 days for a couple. Please, the hotel manager, only reply when you have made changes for the better, not before with your copy and paste reply, saying " sorry, we will look into this, etc etc" We enjoyed Marrakesh and will be back but in a different hotel.

The hotel itself was fantastic and most of staff were very friendly . One or two were not especially if they were not tipped . We obviously know that it is a poor country and the wages aren’t great , but we didn’t have any cash to do so . Some of the bar staff were exactly the same . We were all inclusive , so no need for cash . The people who left tips were treated differently, we had to in the end change some money . Did it put me off our stay , no not at all but it would make us think about going back . We were there to play golf and as for that part of the holiday it was great . But you can’t go out from the hotel there is very little to do , and to be quite honest I’m not sure we felt safe enough to do so . The hotel as I’ve mentioned was great , very clean food was good if not basic .

Lovely pool area and grounds. Food at pool bar is very good but service is poor. It’s both slow and unwelcoming as feels like they don’t want us there. Also the half pint beers are more like quarter pints as they have more froth on than beer. In main restaurant food isn’t consistently labelled and not a great choice, if you can make out what it is. Breakfast is the worst with nothing really available except salads and pastries. Even the one hot offering of omelettes is hit and miss-sometimes looking more like slop. The pancakes when they are available are recommended. The 2 a la carte restaurants are a must and food and service is greatly improved in these restaurants compared to the rest of the resort. We loved the lady singer as she sings all genres and in at least 3 languages so everyone experienced a song in their own language. She is the only entertainment and only on until 10pm so if you are looking for variety each night you won’t get it. It’s disappointing that even on her night off there is no alternative entertainment offered. Whilst our room was a good size the balcony is tiny. From what we could see the ground floor rooms had bigger outside space. Shower was great and always hot. Pool is cold but ideal for quick dip to cool off. Overall we enjoyed our stay as the riad is beautiful and relaxing and the weather was great.