Sofitel Marrakech Palais Imperial & Spa

The hotel receptionist will not provide service without tips!!!

Dear Sofitel Marrakesh Team, As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year. I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities. fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for. Thank you for taking this into consideration, and I look forward to many more memorable stays in the future. Warm regards, Soufiane Maadad

My stay at Sofitel was very comfortable, pleasant and enjoyable. Service was kind, friendly and knowledgeable. Service at the breakfast buffet and pools was a little slow due to how busy it was, but the staff were always trying their best and attentive. The public areas were clean and well maintained, there was fast internet and the room facilities were clean and comfortable.