Polana Serena Hotel
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Polana Serena Hotel

No. 2 of Premium Hotels in Maputo
1380 Av. Julius Nyerere, Maputo, 1380, Mozambique
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Highlights
Ideal location
Great views
Delicious breakfast
Excellent service
Sparkling clean
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Amenities
Golf course
Indoor swimming pool
Outdoor swimming poolFree
Sauna
Spa
Massage room
Gym
Public parkingFree
All amenities
Property Description
With a stay at Polana Serena Hotel in Maputo, you'll be a 3-minute walk from FEIMA Craft Market and 14 minutes by foot from Vila Algarve. This luxury hotel is 0.8 mi (1.4 km) from Geology Museum and 0.9 mi (1.4 km) from Núcleo de Arte.
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9.0/10
Great
Lovely stay. Polana is always pleasant.
All 53 reviews
Surroundings
Airport: Maputo International Airport
(6.9 km)
Train: Maputo Railway Station
(5.1 km)
Train: CFM
(8.2 km)
Landmarks: Feira de Artesanato (Handicaft)
(170m)
Landmarks: Parque dos Continuadores FEIMA
(250m)
Landmarks: Feira de Artesanato, Flores e Gastronomia de Maputo
(360m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

8

Deluxe Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
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Deluxe twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Executive Suite

1 Double bed
Has window
Free Wi-Fi
Non-smoking
TV
Terrace
Balcony
Wi-Fi in room
Room Details
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1

Deluxe queen Room

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Wi-Fi in room
Hair dryer
Room Details
Check Availability
7

Executive Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Room Details
Check Availability

Standard Prime Room

2 Single bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Bathtub or shower
Wi-Fi in room
Room Details
Check Availability
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Guest Reviews

9.0/10
Great
53 reviews
  • Cleanliness9.3
  • Amenities8.7
  • Location9.3
  • Service8.9
Average for similar properties in Maputo
Most Mentioned
Review summary
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Service Quality: Service is consistently praised for being friendly and attentive across all areas, including reception, swimming pool, gardens, bar, and restaurant. Staff strive to provide excellent customer care, contributing to a welcoming atmosphere.(based on 5 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 18, 2025
Lovely stay. Polana is always pleasant.
ג‍י‍ל‍ ‍מ‍ל‍מ‍ד
May 22, 2024
Maybe the most beautiful hotel I have ever stayed in when it comes to the exterior and sone of the interior... All very authentic. The room was comfertavle and breakfast was great, let alone the breakfast dinning area and setting. Service and care to details was very good but could be somewhat improved....
N‍i‍k‍o‍v‍i‍c
September 12, 2024
So very nice. Especially, staff is very kindness.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 19, 2024
Great service.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 25, 2024
Thank you for your hospitality!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 6, 2025
Um hotel com a história do Polana e com a classificação de 5`estrelas deve de ter o espaço da piscina mais bem cuidado. Devem de tomar atenção ao piso de mosaicos no chão, pois alguns encontram-se partidos, além de mostrar que as instalações carecem de manutenção torna-se perigoso. As almofadas das cadeiras de sol precisam de ser trocadas, umas estão rotas , outras manchadas, outras com os fechos de correr avariados e quase todas ficam com a esponja de fora! Ora isto dá um aspeto desleixado e não digno de um hotel de 5 estrelas. Também deviam de alterar os chapéus de sol, alguns partidos e rotos e outros pertencentes a uma marca de cerveja - Stella Artois!!! As refeições são agradáveis mas muito demoradas, chegámos a esperar uma hora por duas sopas e duas sandes!
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R‍e‍b‍e‍l‍o‍ ‍R‍e‍l‍v‍a‍s
July 2, 2024
O serviço é extremamente simpático e esforçado por agradar o cliente, desde a recepção, aos outros setores (piscina, jardins, bar, restaurante, etc). Quanto aos quartos, se tiver oportunidade, fique num quarto com vista para o mar. Os mesmos são espaçosos, com varandas grandes e dispõem de todas as amenidades que permitem uma estadia confortável. Limpeza impecável, bom colchão, almofadas, roupões e frigobar a funcionar na perfeição. A decoração dos quartos, como aliás, de todo o hotel, é muito agradável, devendo, no entanto, ter o cuidado em não descurar a sua modernização/manutenção no que respeita a pequenos detalhes (paredes, vidros dos chuveiros, madeiras, etc). O pequeno almoço é dos mais completos e com qualidade (quer a nível de oferta, como de produtos e serviço) que temos experimentado em África e, até, em comparação em muitos 5* europeus. Boa localização dentro da cidade de Maputo, o restaurante do hotel tem uma boa carta, e na zona existem vários restaurantes como opções bastante boas.
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G‍l‍a‍d‍_‍*‍*‍*‍*
October 21, 2024
古典的酒店 開門見馬普託灣,海風非常舒服。
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Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming poolFree
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 14:00
Check-out: Before 11:00

Front desk hours: 24/7

If you plan to arrive after 00:00 in the morning on the day following your check-in date, contact the property in advance

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineAmerican, Asian, Continental, Full English/Irish, Gluten-free, Halal, Vegan, Vegetarian
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 1922
  • Renovated: 2010
  • Number of Rooms: 131
Phone:+258-21-241700+258-842417000
Email:reservations.polana@serenahotels.com
With a stay at Polana Serena Hotel in Maputo, you'll be a 3-minute walk from FEIMA Craft Market and 14 minutes by foot from Vila Algarve. This luxury hotel is 0.8 mi (1.4 km) from Geology Museum and 0.9 mi (1.4 km) from Núcleo de Arte.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a steam room. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at Varanda All Day Dining, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 153 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What’s the cancellation policy at Polana Serena Hotel?

The cancellation policy at Polana Serena Hotel depends on your room type and booking terms.

What are the check-in and check-out times at Polana Serena Hotel?

Check-in at Polana Serena Hotel starts from 14:00, and the standard check-out time is by 11:00.

Is breakfast available at Polana Serena Hotel?

Yes, Polana Serena Hotel provides breakfast. Options include American, Asian, Continental, Full English/Irish, Gluten-free, Halal, Vegan, Vegetarian.

Are pets allowed at Polana Serena Hotel?

No, pets are not allowed at Polana Serena Hotel.

How do I get to Polana Serena Hotel from the nearest airport?

The nearest airport is Maputo International Airport, located about about 18 mins from hotel by car (6.9 km) away.

Does Polana Serena Hotel offer airport transfer services?

Yes, Polana Serena Hotel offers airport transfer services. Contact the hotel in advance to confirm availability and fees.

About This Property

Nearest AirportMaputo International Airport
Distance to Airport6.93KM
Nearest Train StationMaputo Railway Station
Distance to Train Station5.07KM
Average Price FromPHP18981
Hotel Star Rating5