DoubleTree by Hilton Manhattan, KS

The room was clean. Poor lighting, room was hot due to the chills not working or turned on. Bathroom not finished, needed toilet paper holder, bath towel holder, hand towel holder, shelf in shower to hold personal shower items. Spoke to the manager and he was very receiptive of consern and agreed these items should have been completed during remodel and he is working on these items.

Dirty. Hot tub be broke along time. Elevator was broke. High dollar rooms then had to pay for breakfast. Never again

My favorite when we stay there when we ask if we could move to the pool view, the lady that work there she don’t ask for additional payment and very nice people from the front desk. And their cookies are so good! Only I noticed no microwave and their coffee is only one time I mean only good for one day even you stay for couple days. But over all it’s really nice and we will stay again. ❤️

When we arrived at the hotel late at night after a long drive from Denver, the hotel looked deserted. While checking in a sign stated they would be converting the hotel to a Doubletree. I asked the front desk and they said it would change over sometime in December. We were assigned room 254 and told to drive around the building, but not to go to door B because the card-reader was not working there. We were told to go to door A. We got there, unloaded our whole car and went to the door where the key-reader did not work. So we then had to load everything back into the car and drive to the main entrance again to access our room. While walking through the atrium, the strong smell from the floor adhesive permeated the air. we had to walk across where the old carpet had been removed to get to our hallway and walk through the sticky floor. Once we got in our room (around 12:30 am) tried to use the outlets to charge our phones, only to find out that outlets by the bed and the countertops did not work. The room contained two refrigerators, no outlet cover on the bathroom light switch, no toilet paper holder, (it was just sitting on the sink), no hand soap to use at the bathroom counter (we had to use body wash from the shower to wash hands), we set the heater on 70, but it never got above 68 even when we awoke in the morning. I went to the front desk that morning to let them know the issues we had while staying there, the first thing they asked "did you tell us this last night, they would have switched us rooms", I told them no because It was so late I didn't want to have to pack all of our belongings for just the one night. All they were willing to offer me was a free breakfast or a drink from the cooler, I asked to talk to the GM, but Kyle was not in yet and they did not know when he would be. They were going to have him contact me about my stay. it has been 2 days now and I still have not had any phone calls from him. When booking this hotel, no where was I made aware that it was under construction or we would have found a different hotel to stay at. I do now know who would have said that hotel was completed and ok to stay in. Stay at a different hotel if you can.

I was shocked when I arrived. My room was on a wing that was being completely renovated and NONE of the rooms on any of the floors were being used (except for mine). We had to walk by all the rooms that had their doors open and being redone. The base boards had all been pulled away from the walls in the hallway. The hallway and elevator were a complete mess! At the end of the first floor the door was open with a semi truck looking at us. It was extremely loud with construction workers everywhere. Our room was at the very end of the second floor and the lights did not work, the fridge had never been used nor was plugged in (still had tags on it), the furniture had tags on it. There’s even a sign in the room that says nothing works. The room had the overpowering smell of paint. The room overlooked the piles of furniture they were hauling out. It was like we had landed on Mars. I have never seen a hotel in that shape. When I asked to move, they said they had no other rooms nor could they get me another in town. They offered me a room on the third floor but prefaced it with "its in even worse shape"....Now that is hard to imagine. ? They offered me free drinks and an appetizer. Sorry but lights in my room are a little more important. I hope you find this as appalling as I do.