Guest User
December 29, 2024
We arrived at Le Couvent des Minimes today and decided to visit the spa, expecting the luxurious experience that matches the high prices of this hotel (2500 euros for 3 nights at this period). Unfortunately, our first impression has been extremely disappointing. At the spa, there was no water or tea available, which is something basic you would expect in such a setting. When we approached the staff, we were told that the person working there was by herself and couldn’t assist us. The fact that my wife is pregnant doesn't help either. It’s been over two hours, and still no one has come to clean or address the lack of essentials. For a hotel that markets itself as high-end, this level of service is unacceptable. It’s very disappointing to have such a careless first experience, especially at these price points. It feels like no one is paying attention to guest satisfaction here.