Serenity on the Terrace

Great oropertybatva great price

We booked an apartment for $600 per night, thinking we were getting quality accommodation. What we got was a three storey unit, which would have been ok if one of our party wasn’t my 84 year old mother-in-law & another of our guests had a broken leg!! Our bedroom room had thick cobwebs hanging from the light fittings & no blind on the window. I took this photo from my wife & my bed at 10.45pm & it was this light all night long! Definitely an address to avoid at all costs…

Nice

All over great place

The property is located in a gated complex of townhouses, making it extra safe for families with kids. Our townhouse was clean and we had most of the things we needed. Additional cleaning items would have been appreciated. It's quite dark inside which would be easily fixed with stronger lightglobes and better blinds. We were disappointed the pool and spa were not adequately heated (supposedly solar heated) making it too cold to get in. Overall, a really nice place to stay. Communication with the property manager was straightforward and super friendly.

We booked the 4 by 2 room for 2 nights with our 5 kids. On arrival we were disappointed to find out that one room was actually not an actual bedroom and was an open room with beds in it. It was also downstairs when all of the other bedrooms were upstairs. Another reason we booked was for the washing machine and dryer. Travelling with 5 kids means a lot of washing. On our first night we did a load and night and then found out the dryer wasn't working. We couldn't hang out the clothes as there were no pegs so we ended up hanging inside on an airer. I contacted the apartments and was told someone would come out. The next day my partner called and was also told someone would come out. Unfortunately later in the day we were told no one could. They did drop off another airer and pegs. I was told that they didn't know it wasn't working. I feel this should be part of the cleaning, checking things work. A few lights in the house also didn't work (Including the stairs) and an aircon vent was pushed in. The advertised spa is also just a bath. The dining table also only seats 6 which meant we had to eat on bar stools not at the table with our children. The master bedroom is extremely bright from the sun. There are no blinds in the ensuite or covering the feature window. This meant we were woken early. We did like the facilities in the kitchen including lots of plates, cutlery, pots and pans and cooking utensils. The oven worked well too. The dish wash needs the rinse aid refilled to clean effectively. The beds were comfortable and the provided toiletries were nice. The kids enjoyed the pool but it wasn't heated yet. Unfortunately we feel there were too many little issues during our stay and we therefore won't return.