Pierre & Vacances Residence Cannes Mandelieu

Location and surroundings: Highly praised for proximity to Cannes, Nice, and beaches , with scenic views and tranquil settings.(based on 1 review)

Last year, I booked two rooms with Pierre & Vacances and had to pay a €400 deposit (€200 per room). Due to a payment issue at check-in, I was promised that the deposit would be refunded - but a year later, I am still waiting. Despite sending over 40+ emails, countless calls, and repeated follow-ups, they have simply ignored everything. I am not the only one: multiple other guests I spoke to are facing the exact same issue. It seems like their strategy is just to ignore all refund requests and hope that your travel insurance will cover the loss instead. In November, after months of silence, a colleague named Romain finally contacted me, confirming that the €400 would be refunded that week. However, even after that clear promise, I have still received nothing, and again, no replies to my follow-ups since. The problem is not just the missing money, it’s the complete lack of communication and responsibility. If something goes wrong, you are on your own. Don’t book your vacation here unless you’re willing to risk losing your deposit. Awful company and absolutely horrible communication.

- Wrong room - Only 1 bed Cover and 1 towel for 2 Persons - different defects in the room (shower head sliding down etc.) - bunk Bad really short - in the room with the bunk bed is the Main door which is made of glass with a movement controlled Light in Front of it. In the night every 20min. the Light goes on every time a Person goes by. - would be ok quality for a low Budget hotel but not for these Medium prices.