ibis Manchester Centre Princess Street Reviews

Response from Property: Dear Angiele,Thank you for taking the time to share some positive comments following your recent stay.The Team and I are very happy to hear that you enjoyed your overall experience as your particularly found our central location convenient, our facilities spacious and our luggage room useful.We look forward to being part again of your next travels to Manchester, we'll happily welcome you back and do whatever we can to finally ear your perfect rating.Regards,Frederic DumontGeneral Manager

Response from Property: Dear WSLeong,Thank you so much for your wonderful review and for giving us a perfect 5/5, this is truly appreciated! We are delighted to hear that you enjoyed your latest stay as your found our central location convenient, our facilities adequate, our beds comfortable and out Team friendly.While we are happy that you pointed out, for future travellers, the occasional train noise but we are glad that it didn’t affect your overall experience. Your positive feedback means a lot to us and we look forward to welcoming you back soon for another pleasant visit.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Squiggle,Many thanks for taking the time to review your recent stay.While we are happy that you found our central location convenient and our Team polite & friendly, we are sorry to hear that our Air Climate Control system didn't function as expected and made the room too warm to your liking.Please rest assured that our Maintenance Engineer has been made aware and will thoroughly investigate this issue further and carry out all repairs as needed.Thank you again for your valuable comments which always help us improve the quality of our facilities. We sincerely hope that you'll give us another opportunity to welcome you back for a cooler and more comfortable experience.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for giving us some feedback about your latest one night stay.We are happy to know that your overall visit felt good value for money as you found our overall facilities clean and our Team pleasant.Rest assured that your findings related to your stained bedroom carpet has been shared with our Head Housekeeper who has taken all the appropriate steps to address this issue in order to prevent re-occurrence.Thanks again for all your valued comments and we hope that we'll have the opportunity to seeing you back in the future for a more comfortable time.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Many thanks for posting those compliments following your recent visit.We are delighted to learn that your experience with us was so enjoyable as you found our central location convenient particularly to access Oxford Road train station, our Team friendly & helpful, our Buffet Breakfast up to your needs.We look forward to welcoming you back soon for more stays as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you very much for reviewing your recent stay so positively, this is truly appreciated!We are thrilled to learn that your experience exceeded your expectations as you especially appreciated our central location as well as our check-in & check-out process.We are so pleased to know that you'll happily return as we look forward to being part again of your next trips to Manchester.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for letting us know about your disappointment with your recent stay.We are truly sorry to hear that our overall facilities failed to meet your expectations.Please rest assured that the issues you've highlighted related to the drainage smell and the faulty sink plug have been reported to our Maintenance Engineer who has already made the necessary repairs to prevent re-occurrences.We have noted your annoyance with the lack of fridge in our rooms. Ibis hotels are classed as an Economy brand and consequently offer limited facilities. Unfortunately, that wasn't convenient to you.Thanks again for all your invaluable feedback that will certainly help us in our continuous effort to improve the quality of our products. We sincerely hope that you'll give us another chance to having you back as one of our guests for a much more comfortable time.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for posting some positive feedback following your latest stay. Your photo will also be helpful to future visitors.The Team and I are very happy to hear that your overall experience met your expectations as you found our facilities clean and our central location convenient particularly to the Shopping area.We look forward to welcoming you back during your next travels to Manchester.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Kah Leng Wong,Thank you for choosing to stay with us again during your recent trip to Manchester and for taking the time to express your thoughts regarding this most recent visit.We are deeply sorry to hear about your disappointment as the facilities in the accessible room allocated to you (and that you had booked) failed below your expectations. All your findings have been discussed with our Maintenance Engineer who will investigate further the issues related to the slippery bathroom floor, the leak of the Air Climate Control unit, the poor lighting... and will make all the appropriate repairs as needed.We have noted your comment concerning your Sofa Bed and apologise if it was uncomfortable. Be aware that we are in process of changing them throughout the Hotel so it will hopefully resolve this problem.Thanks again for your invaluable review and we sincerely hope that you'll give us another opportunity to welcoming you back for a much more pleasant experience.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Peter,Many thanks for sharing some feedback following your recent stay.While we are happy to learn that your overall visit was a pleasant one, we are sorry to hear about the disturbance you've experienced due to the external noise.May I highlight that all our rooms are equipped with double glazing windows and complimentary ear plugs are also available at Reception. Sadly, this wasn't sufficient on this occasion. Additionally, let me advise that some of our accommodations are facing the back of the hotel and tend to be quieter but, as their availability is limited, we would suggest guests to ask for those prior to arrival in order to be pre-allocated.Thank you again for sharing your invaluable comments and we look forward to being part of your next trips to Manchester for a more peaceful time and hope to reach the highest score.Regards,Frederic DumontGeneral Manager

Response from Property: Hello,Thank you for letting us know about your disappointment with your latest stay.We are truly sorry to find out that, on this occasion, we failed to meet your expectations.To clarify your comments, note that towels are only replaced when left on the floor in accordance with our Green Key environmental certification which encourages sustainability.I would also like to apologise if the complimentary tea/coffee sachets available in your room wasn't sufficient. The amenity tray is set-up as per the Ibis standard but should you require more items, our Reception Team will happily assist at any time.Finally, your feedback concerning your dirty carpet has been forwarded to our Head Housekeeper who has already taken the appropriate actions with her maids in order to prevent re-occurrence.Thanks again for raising your concerns as those are invaluable in our continuous effort to improve the quality of our products and services.We sincerely hope that you'll give us the opportunity to welcoming you back for a hassle-free experience.Regards,Frederic DumontGeneral Manager

Response from Property: Dear Wendy,Many thanks for taking the time to share your thoughts regarding your recent visit.While we are happy that our clean facilities met your expectations, I'm sorry to hear about your disappointment with our Buffet Breakfast.Be assured that your feedback has been shared with our Food & Beverage Team who will look further into your comments and take all the appropriate actions in order to prevent re-occurrencesWe are sad to learn that you wouldn't recommend us to other and truly hope that you'll give us another chance to having you back as one of our guests for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Response from Property: Thank you very much for sharing those positive comments regarding your latest visit.The Team and I are thrilled to find out that your experience exceeded your expectations as you especially appreciated our central location and our close proximity to public transports as well as our comfortable facilities.We look forward to being part again of your next travels to Manchester as we'll happily welcome you back!Regards,Frederic DumontGeneral Manager