DoubleTree by Hilton Manchester Downtown

I have stayed at this hotel many times. I’ve always had a pleasant stay, except for my last stay. As a habit I always discard old clothing at the end of my stay. I checked out at 4:30 AM with the front desk. Gave him my key and room number. I was than charged an extra night. When I called and spoke to the front desk, they had said to talk to Josh. They gave me Josh’ voicemail. Two days late, I still had not heard back from Josh . I called him and he said he didn’t receive my voicemail. He said, housekeeping went in at 4 PM. He said because I left some clothes in the room, they charged me the extra night. And he blamed me for not letting them know and said next time I should tell people I’m leaving clothes. However, there was nothing else left in the room, except for three shirts a pair pants, and old jacket. I told Josh I’ve been doing this for 20 years. I have never had an issue. I tried speaking to another manager today. I was giving back to Josh. He continued to blame me. If I gave them my room keys and checked out in the morning how is that not checking out? In addition, I had two rooms, my brother checked out ay noon and the front desk agent asked if both rooms were gone and my brother confirmed. Yes we are out of both rooms. yes, Josh said he would refund me without a problem. However, good customer service is not blaming a guest for this issue.

Very clean

Very clean all around very impressed with this hotel from staff to appearance