Twin Oaks Motel

We literally moved in the middle of the night. The staff were honestly the worst people I’ve had to deal with at a business in a very very long time. The male and female employee both seemed bothered that we had to bring this to their attention so late. It was midnight when we settled in and found a giant bug on the bed. So we looked it up and sure enough, it was a bedbug. At this point we looked in between the mattress and box spring and they were everywhere. I’ve never dealt with or even seen a bedbug in my life. I was so extremely mortified, that I packed up right then and there and left. The staff basically told us that they’ve have no prior complaints, therefore there was no way to tell if they were there before we checked in. Seriously? Was told by the manager (that she) was unable to issue a refund and the owner was very busy and not even in the area the owner wasn’t available to speak to me on the phone the next day, and apparently doesn’t have an email to correspond with me at all…. I was also told that he was a very busy man and he owned several hotels. Cool right? Ugh…. Just don’t bother staying at this motel.

Like: Friendly Service, received what I wanted. ie. Another towel. Dislike: no access to a computer, nobody soap.

It was just perfect and the owners really care about the property and that the guests have everything they need. I loved it there!