DoubleTree by Hilton Makkah Jabal Omar Reviews

It was a great experience overall. The reception staff was really helpful. Although haram is only 5 minutes walk away they have shuttle service available every 5 minutes. It drops you off very close to Al Tauheed hotel.

Very good hotel with comfortable amenities, but it is not within walking distance to Al Haram in Makkah. A shuttle bus is available, which helps with transportation. The staff experience was mixed — the male front desk team could benefit from significant customer service training, as their approach felt a bit aggressive and lacked warmth. In contrast, the female staff members were much more professional and caring. I especially want to highlight a lady in niqab who assisted us with booking a car from the hotel to the train station. She went above and beyond, refusing to leave after her shift had ended and staying to ensure we secured the car on time. Unfortunately, I did not catch her name, but she was truly outstanding! One disappointment was with the connected rooms — unlike the photos, they did not feature king beds. Instead, we received four single beds (two in each room), which was not ideal for a small family. Overall, it was a good stay, but the hotel should improve cleanliness and maintenance. Despite being a relatively new property, it was clear that facilities management and housekeeping standards could be much better.

It was a wonderful experience being my 2nd time in the same hotel. Check in was a bit hectic as there were no rooms and we had to hang around for an hour or more. Overall, it was worth it

The hotel is good the service from the staff and cleaners was good. The location ain’t so great have to walk like 10 mins for food but there is coffee shop located near by. It is a good 15/20 min walk to the clock tower however they do provide a bus but you still have to walk to the entry gate

A very nice and clean hotel, close to the Haram, and buses arrive every ten minutes. They care a lot about the guests, and the lobby is very luxurious and large. They give you cookies when you arrive, and there is Saudi coffee at the entrance and flowers everywhere. It deserves to be a five-star hotel. The breakfast is beautiful and varied, and the staff are cheerful.

DoubleTree has always been my choice since i first stayed here in 2022. This is my 3rd time staying and the level of hospitality and service is so wonderful. I tried other hotels on my last visit in January 2025, but it wasn't great, so here I am back at DoubleTree. The location to the Grand Mosque of Makkah is fairly reasonable - one can walk (via Hilton Convention Hotel) - sloped surface, or take the complimentary shuttle that stops at Hilton Conrad on Jabal Omar. Wear good walking shoes. Mr. Ahmed Elsayed at the restaurant is a top-notch manager. I only mentioned something to him, and he had his colleague make it especially for me. That was totally unexpected and they both went out of their way to ensure that it was a problem. They did it again the next day. Such personable service from both gentlemen and the others at DoubleTree Makkah. The room was spacious, clean, bathroom had Crabtree & Evelyn toiletries. The bed was super comfortable and I slept very well which is something rare! And of course the signature cookies i love. Thank you!!

excellent location,staff especially Roaa , housekeeping especially Kasemand Ashraf .

We did umrah and the service was amazing

Hotel was great only 5mins walk to Haram. Booked room on Partially Haram. Breakfast can be better coz everyday same menu.

Stayed here again afetr Hajj as the hajj experience was great. This time round everyting was great except for one which I will come to. Room, bathroom, lobby and all parts are clean. Service workers are good. Reception and front desk arab and other workers were very nicee. ONe of the arab guys was helpful in a query which i appreciated. Room service for in room dining is decent. I would say in room dining is cost effective than eating at the buffet if want to spend wisely. One negative aspect was they were soing some photoshoot in the lift section which is why they prevented us from taking the lift after coming from the heat outside. It was an arab that prevented us. The moment we started showing our annoyance and frustration, thats when one of them made sure they stopped their business and allwos us guests to go to out room. I feel like maybe we were are arabs thats why we had this treatment of disrespect. I truly hope this does not happen next time.

Double Tree in Makkaah provided me the best and wider room I've ever had the many times I've been in Makkah. Well done Double Tree I will definitely come back

The worst hotel service, NEVER AGAIN. They steal from your luggage so be very careful. 5 star hotel with 0 star staff

Beautiful hotel with wonderful location recommend for people how looking to make UMRA

Clean near the haram and close of  market nice foods and really the staff they are supper and the Egyptian manager in breakfast  M floor he is so kind  and smiling 24 /7