corner Makati Avenue, Ayala Center, Esperanza St, Makati, Metro Manila, 1228, PhilippinesView Hotel Details
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New World Makati Hotel Guest Reviews
4.3/5
Very Good
247 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(247)
Positive reviews(236)
Reviews with photos/video(34)
Awesome stay(55)
Friendly staff(46)
Near shopping area(20)
Convenient for shopping(20)
Perfect for business trips(19)
Delicious breakfast(17)
Easy to get around(8)
Large rooms(6)
Negative reviews(11)
NikkiT1108
Superior King Room
Stayed in Jan 2025
Business travelers
8 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The hotel was nice. Attendants were polite and kind. I look forward to staying here again!
Response from Property: Dear NikkiT1108, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding the hospitality of our associates. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Anonymous User
Superior King Room
Stayed in Dec 2024
Solo travelers
9 review
4.0/5
Very Good
Posted on Jan 11, 2025
The check-in staff were very prompt. The hotel's a bit old already, but pretty much well maintained.
Response from Property: Dear Valued Guest, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback.Your compliments regarding the check-in process are much appreciated. Meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Li Fong
Deluxe Twin Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
The environment safe and convenient to shopping mall. The breakfast is nice.
Response from Property: Dear Li Fong, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our location. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Yentravels
Superior King Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 31, 2024
Love staying at New World Makati. Already my 3rd time. Just across Greenbelt 3. Walking distance to Landmark. Shops and restaurants are very accessible. Clean and safe with courteous staff. Variety of food at breakfast.
Response from Property: Dear Yentravels, First and foremost, I wish to extend our gratitude for your continued patronage of New World Makati Hotel. It was a pleasure to have welcomed you back.Thank you as well for taking the time to share your kind feedback. I am delighted that you had another excellent stay and that you appreciated our location as well as the service of our associates. In the meantime, my entire team and I look forward to welcoming you back on your next visit.Sincerely,Nantha KumarGeneral Manager
Doreen
Deluxe Twin Room
Stayed in Feb 2025
Travel with friends
6 review
3.5/5
Posted on Mar 12, 2025
We paid more to book a deluxe twin room because there was no giarantee of twin beds for supreme room, but upon check-in, we were given a room with only a king bed. Only when we insisted on twin beds did the hotel tell us they ran out of rooms with twin beds so “upgraded” us to a room with a king bed. When we insisted we needed 2 beds, they added a roll-out bed in the room which was uncomfortable.
The shower door in toilet could not close properly which led to toilet floors being very wet after shower each time.
Room carpet was also pretty stained and dirty looking, so was a bit of a turn off.
Overall was an average and uncomfortable stay.
janus73
Deluxe King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Always a pleasant stay!
Response from Property: Dear Janus73, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your kind feedback. Meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Guest User
Deluxe Room
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 15, 2025
The lobby felt warmer than I would prefer, and the lack of seats to accommodate waiting companions while checking in is also noticeable. I was not informed that the room I booked is an adjoining room with a locked door in between, I would not have preferred it. I can hear the noise and the toilet flushing from the other room. It was also peculiar that the housekeeping staff was not familiar with a turndown service request. At night that it was critical to charge a phone, the sockets by the bed were not working. A maintenance worker came up after I called for one, fixed the problem quickly, but it would have been prudent to have it checked before anyone checks in. the bed was comfortable, the view was great, the shower closet was adequate; I wish an overhead rain shower was present. Otherwise, it was a restful weekend with family (though checked in at another floor).
Response from Property: Dear Valued Guest, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding your stay. Rest assured that I have looked into each comment that you have made and coordinated with relevant teams for corrective actions to be taken. It is our hope that you will give us another opportunity to welcome you back and provide you a better stay experience.Sincerely, Nantha Kumar General Manager
Sam
Superior King Room
Stayed in Jun 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Have been staying New World Makati whenever I’m on business travel. Excellent location, near airport and Greenbelt.
Response from Property: Dear Sam, First and foremost, I wish to extend our gratitude for your continued patronage of New World Makati Hotel. It was a pleasure to have welcomed you back.Thank you as well for taking the time to share your kind feedback regarding our location.In the meantime, my entire team and I look forward to welcoming you back on your next visit.Sincerely,Nantha KumarGeneral Manager
Anonymous User
Superior King Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
We enjoyed the pool and food a lot. The amenities were up to date. We will definitely come back here
Response from Property: Dear Valued Guest, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your kind feedback. I am delighted that you had an excellent stay and that you appreciated our facilities.In the meantime, my entire team and I look forward to welcoming you back on your next visit.Sincerely,Nantha KumarGeneral Manager
WILLIAM Henry
Superior King Room
Stayed in Dec 2024
Solo travelers
6 review
4.5/5
Great
Posted on Mar 11, 2025
Decent hotel, rooms seem a bit dated..overall the room was good value..will probably stay here again.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel location was great! Infront is greenbelt and walking distance from Glorietta. Everything is within easy access. The food in the hotel was varied. We went for the buffet dinner and breakfast the next day. We enjoyed our stay.❤️
Response from Property: Dear Valued Guest, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. I am delighted that you had excellent stay and that you appreciated our hotel's location. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Davide Dal Ben
Deluxe King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
everythghing has been perfect, great location excellent breakfast and super pool. Myabe the gym should be renewed a bit, the runnig belt are quite old
Response from Property: Dear Davide Dal Ben, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding our pool facilities, location as well as our breakfast options. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. Rest assured that your comments on our gym facilities were well taken for our immediate attention. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Peter
Deluxe King Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Good service, nice quiet rooms and very well maintained. The lobby bar has nice live music and super friendly and professional service and bar tenders.
Response from Property: Dear Peter,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your feedback regarding the hospitality of our associates. I am delighted that you have enjoyed the entertainment at The Lounge. Your kind words of appreciation are greatly valued and will certainly be passed on to my entire team. In the meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
Guest User
Deluxe King Room
Stayed in Oct 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Jan 17, 2025
Great location right in Greenbelt - so easy access to food and to get around. Hotel is showing its age a bit in the room and bathroom fittings but this is offset by it's location.
Response from Property: Dear Valued Guest, First and foremost, I wish to extend my gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us. Thank you as well for taking the time to share your kind feedback regarding our hotel's location. We have taken note of your comments regarding the dated rooms. We have ongoing repair, and maintenance works to ensure that the facilities are in good condition. Meantime, we look forward to welcoming you back soon. Sincerely, Nantha Kumar General Manager
geoz88
Superior King Room
Stayed in Mar 2024
Business travelers
6 review
4.2/5
Very Good
Posted on May 1, 2024
I really enjoyed my time at New World Makati because of the excellent service and good location. However the hotel is a little old
Response from Property: Dear geoz88, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for your kind feedback regarding the service of our associates and the location of the hotel. Rest assured that your comment regarding our facilities is well taken. In the meantime, we look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager