Ascott Makati

Ascott Makati Reviews

Ascott Makati

Glorietta 4 Ayala Center, Makati, Metro Manila, 1224, PhilippinesView Hotel Details
Ascott Makati
Ascott MakatiAscott MakatiAscott Makati
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Ascott Makati Guest Reviews

4.6/5
Great
62 review
Verified reviews
Location4.8
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(62)
Positive reviews(59)
Reviews with photos/video(10)
Awesome stay(16)
Awesome rooms(11)
Friendly owner(11)
Near shopping area(8)
Awesome amenities(6)
Convenient location(6)
Negative reviews(3)
Peter132
1-Bedroom Deluxe
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Great service
Response from Property: Dear Peter132,Greetings from Ascott MakatiThank you for sharing your kind feedback. We are delighted to learn that you had a pleasant stay experience. Our team is dedicated in providing the highest standard of service to all our guests. We look forward to welcoming you back soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Chan
Executive Studio
Stayed in Nov 2024
Business travelers
4 review
3.7/5
Posted on Dec 12, 2024
Good location with complete facilities, polite and good customer service.
Response from Property: Dear Chan,Greetings From Ascott Makati!Thank you for sharing your honest feedback. We are glad to know that you enjoyed our convenient location and good customer service. We highly appreciate your inputs which will help us to continuously improve all aspects of our services. We look forward to welcoming you soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Guest User
Premier King Studio
Stayed in Sep 2024
Couples
3 review
4.0/5
Very Good
Posted on Oct 8, 2024
Good next to everything you need.They have good gym.Sure will comeback again next time.
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for sharing your feedback. We're delighted to hear that you enjoyed our convenient location and the gym facilities. It's wonderful to know that you plan to return, and we look forward to welcoming you back for another great stay next time. Sincerely, Vanessa Bruselas Asst. Guest Service Manager Ascott Makati
BeatBeat
Deluxe Studio
Stayed in Jun 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Aug 4, 2024
Only an overnight stay for work - comfortable room and good service overall. Unfortunately wasnt able to give me a room when I arrived early - so had to freshen up in public toilet at lobby - be great if there is a business lounge for business travellers to do that.
Response from Property: Dear BeatBeat,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad that you liked our comfortable apartments and the good service our team members provided you despite your experience on arrival. Rest assured that we will take note of this for improvement.Please know that we are still looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
JoeJhenMiggy
Deluxe Studio
Stayed in Oct 2023
Family
3 review
4.7/5
Amazing
Posted on Dec 17, 2023
Room is clean , only the floor is full of hair . My son play on the floor and his toy always full of hairs . Location is very good . Mostly of mall are just walking distance
Response from Property: Dear Mr./Ms. JoeJhenMiggy,Greetings from Ascott Makati!Thank you for sharing your feedback with us. We’re pleased to hear that you found the room clean, and we appreciate your positive comments about our convenient location.However, we want to sincerely apologize for the inconvenience you experienced with the floor cleanliness. Rest assured, your feedback has been shared with our housekeeping team to address this issue promptly.We value your insights as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Guest User
Executive Studio
Stayed in May 2024
Business travelers
34 review
4.5/5
Great
Posted on Jul 17, 2024
i enjoyed the pool. many shops. close to greenbelt. room is huge. will stay again.
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your feedback. We’re delighted to hear that you enjoyed our pool and found the proximity to shops convenient. It’s great to know you appreciated the spacious room. We look forward to welcoming you back for another stay. If there’s anything we can do to make your next visit even more enjoyable, please let us know. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
Guest User
Deluxe Studio
Stayed in Aug 2023
Couples
12 review
5.0/5
Outstanding
Posted on Sep 28, 2023
nice hotel!i like the location. the people is so kind specially Jimmy in the breakfast buffet . i hope the other people is like him. definitely recommended!👌
Response from Property: Dear Guest,Greetings from Ascott Makati!Thank you for taking the time providing your favorable feedback. We are so glad to know that you had a wonderful stay with us and it is heartwarming to know that you liked our location being at the center of both shopping and business district, and also appreciating the service provided by our talented colleagues.We are already looking forward to welcome you back! Once again, thank you very much and hope you enjoy the rest of your week.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Guest User
Executive Studio Suite
Stayed in Feb 2024
Couples
18 review
5.0/5
Outstanding
Posted on Mar 16, 2024
as expected another top class hotel, great staff, service was excellent and the bed & room was comfortable
Response from Property: Dear Valued Guest,Greetings from Ascott Makati!Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a top-class experience during your stay.It’s fantastic to know that you found our staff to be great and that you received excellent service throughout your time with us. We are also pleased to hear that you found the bed and room comfortable, as guest comfort is one of our top priorities.We truly appreciate your kind words, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Darren86
Deluxe Two Bedroom Suite
Stayed in May 2023
Family
5 review
5.0/5
Outstanding
Posted on Jun 30, 2023
It’s always a fun time staying in this hotel! Location is amazing it’s in the most visited area in Makati. Surrounded by malls and restaurants. Room is clean but the room temperature is a bit warm. Overall it was great stay, highly recommended!
Response from Property: Dear Darren86, Thank you very much for your most recent stay at Ascott Makati! It's our pleasure to have hosted you during your last Manila visit. It is our hope to welcome you back soon for you to enjoy the amazing location with malls and restaurants near, our rooms and our superb services. Best Regards,Giselle San JoseGuest Service ManagerAscott Makati
Elaine Kay Moll
Deluxe Two Bedroom Suite
Stayed in Nov 2023
Family
1 review
2.2/5
Posted on Dec 10, 2023
So dusty. Not clean worn down things. I can smell the carpet not clean. I would highly suggest to get rid of the carpet floor.
Response from Property: Dear Ms. Moll,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. Your concerns have been shared with our housekeeping team, and we are committed to addressing them promptly.We appreciate your suggestion regarding the carpet and will explore ways to enhance the overall cleanliness of our rooms. Please allow us another chance to provide you with the exceptional experience you deserve.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
FimaRafa
Executive Studio
Stayed in Oct 2023
Couples
12 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Checking in to this hotel was smooth. The staff was friendly and understood our concerns. They even upgraded our room to an apartment which was fabulous! Logging in to their internet was a bit confusing though because the lady at the front desk forgot to mention where we suppose to enter the credentials. The room was homey but with a little smell that's still tolerable. The food in the breakfast buffet was okay. But the good thing about this hotel is the malls downstairs. Very accessible
Response from Property: Dear Valued Guest,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad to know that you liked how smooth the check-in was, our friendly team members, the atmosphere of the apartment and our accessible location. Further, we will take seriously your feedback on our internet services and how it was handled and the apartment's smell.Please always know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Guest User
Deluxe Two Bedroom Apartment
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Super awesome location and amenties!
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your kind words. We're thrilled to hear you enjoyed our location and amenities. We look forward to welcoming you back for another wonderful stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
ChristopherRyan
Deluxe Studio
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Great location.
Response from Property: Dear Mr. Christopher Ryan,Greetings from Ascott Makati! Thank you for your feedback. We're glad you enjoyed our great location. We look forward to welcoming you back soon.Sincerely,Vanessa BruselasAsst. Guest Service ManagerAscott Makati
KS18
Executive Studio
Stayed in Mar 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 3, 2024
fantastic service, strategic location
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for the wonderful feedback. We’re thrilled to hear that you enjoyed our fantastic service and found our location strategic for your needs. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to let us know. We look forward to welcoming you back for another exceptional stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
Paula Grace
Deluxe Classic Studio
Stayed in Nov 2022
Couples
8 review
5.0/5
Outstanding
Posted on Dec 24, 2022
So convenient & nearby all the malls! Accessible by grab too~
Response from Property: Dear E442347,Greetings from Ascott Makati! Thank you very much for taking the time to tell us about your most recent stay.Feedback such as yours inspire us to continually provide and improve the level of service that guests and residents have come to expect. Rest assured that this will be shared to the entire Ascott Makati Team. Once again, thank you for making us your preferred residence and your “home away from home”. We look forward to welcoming you again at Ascott Makati. Yours sincerely, KarlaAsst Guest Service Manager