Y2 Residence Hotel Managed by HII

Y2 Residence Hotel Managed by HII Reviews

Y2 Residence Hotel Managed by HII

4687 Santiago Street corner B. Valdez, Singian, Makati, Metro Manila, 2981, PhilippinesSee Hotel Details
Y2 Residence Hotel Managed by HII
Y2 Residence Hotel Managed by HIIY2 Residence Hotel Managed by HIIY2 Residence Hotel Managed by HII
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.4/10
Very Good
400 review
Verified reviews
Location8.6
Amenities8.1
Service8.4
Cleanliness8.3
Filter by:
Sort by:
All reviews(400)
Positive reviews(384)
Reviews with photos/video(108)
Great service(68)
Large rooms(26)
Great value for money(21)
Perfect for business trips(18)
Too noisy(14)
Loved the view(6)
Located downtown(6)
Comfortable bed(5)
Negative reviews(16)
Guest User
Studio Deluxe Queen
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 22, 2025
Absolutely will choose to stay here soon.Great place to spend my birthday.The weather never stop us to enjoy and feel just like home..Thanks y2hotel.God bless...
Response from Property: Dear Valued Guest,Thank you so much for your heartfelt review! We’re truly honored that you chose Y2 Residence Hotel to celebrate your birthday. It brings us joy to know that, despite the weather, you still felt at home and enjoyed your stay.Your kind words and blessings mean a lot to us. We can’t wait to welcome you back soon for another memorable stay!Warmest regards,Allan Edison Castro Front Office Manager
Mohamed
Studio Deluxe Queen
Stayed in Jun 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jul 21, 2025
Great employee and very good location, the staff shows a great hospitality of there culture
Response from Property: Dear Valued Guest,Thank you so much for your kind words!We’re truly pleased to hear that you enjoyed our central location and, most especially, the hospitality shown by our staff. It's always wonderful to know that the warmth of our team and the spirit of Filipino hospitality made a positive impression on your stay.Your feedback inspires us to continue delivering the sincere and attentive service we take pride in. We hope to welcome you back soon for another great experience at Y2 Residence Hotel.Warm regards,Allan Edison Castro Front Office Manager
Veragee
Two Bedroom Deluxe
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 17, 2025
It’s our 5th time here at Y2 Residences. Excellent location, very near & walking distance to shopping area and local restaurants. We’re so lucky to be upgraded to deluxe room💛🥰
Response from Property: Dear Valued Guest,Thank you so much for your continued trust — we're truly honored to welcome you back for the 5th time! 😊 It’s always a pleasure having you at Y2 Residence Hotel.We’re delighted to hear that you enjoyed our convenient location and that the complimentary upgrade to a deluxe room added to your stay. Creating memorable experiences for our returning guests is what we strive for!Looking forward to welcoming you again soon — your Y2 family is always here for you.Warm regards,Allan Edison Castro Front Office Manager
Mmdc
Two Bedroom Deluxe
Stayed in May 2025
Family
6 review
6.5/10
Posted on Jun 15, 2025
Parking is limited to 1 and my other vehicle has a fee. We booked a two bedroom suite. Rangehood defective but replaced immediately. Water in the pool is not so clear. Rice cooker has a charge for Php200 pesos unlike in other hotels it is free of charge if you booked in a suite residential room. Towels has stains. However, good thing about it, hotel staff are polite and attentive to our needs.
Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback following your stay in our two-bedroom suite. We’re truly grateful you took the time to highlight both the positive aspects and areas for improvement.We’re pleased to hear that our staff’s attentiveness and politeness stood out during your stay — they’ll be happy to know their efforts were appreciated. We also appreciate your understanding regarding the quick replacement of the rangehood.That said, we sincerely apologize for the concerns you raised, particularly about the parking limitation, the pool water clarity, the condition of the towels, and the charge for the rice cooker. Your comments help us reassess our amenities and services, and we’ll certainly be reviewing these points with our team to ensure a better experience for future guests.Thank you again for staying with us, and we hope to have the chance to welcome you back and provide a more seamless stay.Warm regards,Allan Edison CastroFront Office Manager
Princess soma
Studio Deluxe Queen
Stayed in Mar 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on Apr 20, 2025
The ambiance of the hotel exudes a refined elegance, with meticulously designed interiors that cater to a sophisticated clientele. The attention to detail in the décor is evident, with each element meticulously selected to complement the overall aesthetic. The service is exemplary, with staff members executing their duties with a refined grace that evokes a sense of effortless indulgence. They are adept at anticipating the needs of guests, ensuring that their stay is comfortable and enjoyable.
Response from Property: Dear Valued Guest,Thank you so much for your lovely review. We're very happy to hear that you enjoyed your stay with us. It means a lot to know that you liked the elegant design of the hotel and noticed the care we put into every detail. Our team works hard to make sure everything looks beautiful and feels welcoming for our guests.We're especially glad that our staff made a good impression and helped make your stay more comfortable. They always try their best to be friendly, helpful, and one step ahead of what our guests might need.Your kind words really encourage us to keep doing our best. We’re so pleased you had such a great experience, and we truly hope to welcome you back again soon for another relaxing and enjoyable visit.Warm regards,Allan Edison CastroFront Office Manager
Anonymous User
Studio Deluxe Queen
Stayed in Apr 2025
Couple
41 review
10/10
Outstanding
Posted on May 21, 2025
great place also very clean, will probably book again staff is nice
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're glad to hear that you enjoyed your stay and appreciated the cleanliness of the hotel and the friendliness of our staff.It means a lot to us to know you'd consider booking with us again, we’d be more than happy to welcome you back!Warm regards,Allan Edison CastroFront Office Manager
Guest User
Studio Deluxe Queen
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 17, 2025
Super Happy ng Birthday ko 🥹❤️ Thank you Y2 Residence . Super enjoy dahil sa room with 2 Bedroom na binigay nyo for my Birthday 🫶🏻🥹❤️ Sa uulitin po ❤️
Response from Property: Dear Valued Guest,We're so happy to hear that you had a super happy birthday with us! 🥹❤️ It warms our hearts to know that you enjoyed the 2-Bedroom unit and that we could be part of your special celebration.Thank you for choosing Y2 Residence Hotel for such a meaningful occasion. We can’t wait to welcome you back — sa uulitin po!Warm Regards, Allan Edison Castro Front Office Manager
Arvin De Jesus
Studio Deluxe Queen
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 8, 2025
The staff were good and hospitable. 10/10 The location was perfect 10/10 The room was clean but needs some renovation and improvement 3/10 It took 30 mins for room to cool even then ac was full blast and 16 deg temp  Toilet and bath needs some upgrade  Value for money 7/10
Response from Property: Dear Valued Guest,Thank you for your detailed feedback and for taking the time to share your experience. We’re delighted to hear that you found our staff hospitable and our location ideal, your kind words mean a lot to us. We're also glad you appreciated the cleanliness of the room.That said, we truly value your honest comments about the areas needing improvement. We apologize for the inconvenience with the air conditioning and recognize your concerns regarding the room and bathroom condition. Please know that we are actively working on renovations to enhance comfort and modernize our facilities.Your feedback is essential in helping us improve, and we hope to welcome you back in the future for an even better stay.Warm regards,Allan Edison CastroFront Office Manager
akitto888
Studio Deluxe Twin
Stayed in May 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Jun 25, 2025
The rooms are spacious. The elevator is slow but empty. Breakfast is a set menu but it is delicious. I recommend it for the price.
Response from Property: Dear Valued Guest,Thank you for your detailed feedback and recommendation! We're glad to hear you enjoyed the spacious rooms and found the breakfast delicious. We also appreciate your note about the elevator—while it may be a bit slow, we're happy it wasn’t crowded during your stay. It's great to know you felt the experience was worth the price. We hope to welcome you back again soon!Warm Regards,Allan Edison CastroFront Office Manager
Stasuardo
Studio Deluxe Queen
Stayed in Nov 2024
Solo traveler
5 review
9.0/10
Great
Posted on Dec 23, 2024
A decent hotel in a good location at a fair price. The staff is very friendly and helpful. The gym is decent, with a nice view, and the rooftop also offers great scenery. The rooms are spacious and include a kitchen, which is a great feature. Housekeeping was good. The breakfast felt more like dinner, but this seems to be typical for the Philippines. Adding some fresh vegetables would be a great improvement. There is an excellent Vietnamese restaurant nearby, and the Power Plant Mall is within walking distance, where you can find healthy food options in the supermarket as well as a salad bar. The Makati city center is also easily accessible on foot.
Response from Property: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager
Charlotte Orpillia
One Bedroom Deluxe
Stayed in Nov 2024
Family
3 review
8.0/10
Very Good
Posted on Mar 1, 2025
I took advantage of the hotel's fitness center and pool, both of which were well-maintained and not overcrowded. The spa services were a highlight of my stay, offering a relaxing escape after a day of sightseeing.
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We’re really happy to hear that you had a great experience using our fitness center, pool, and spa services. We work hard to keep everything clean and peaceful, so it’s great to know you were able to enjoy them without feeling crowded. We’re especially glad the spa helped you relax after a busy day of sightseeing. Your feedback means a lot to us, and we can’t wait to welcome you back for another relaxing stay!Warm regards,Allan Edison CastroFront Office Manager
NikkoLab
Studio Deluxe Queen
Stayed in Nov 2024
Solo traveler
95 review
9.5/10
Amazing
Posted on Dec 16, 2024
I extended my stay and just encountered to be questioned by the front desk since they are not talking with each other or was not endorsed
Response from Property: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager
Guest User
Studio Deluxe Queen
Stayed in Nov 2024
Family
6 review
10/10
Outstanding
Posted on Jan 10, 2025
Very good hotel the staff are so friendly and very responsive…hotel is clean and very accessible to everything.. money value is very good..
Response from Property: Dear Valued guests, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our friendly and responsive staff, as well as the cleanliness and convenience of the hotel. It’s also great to know that you felt the value for money was excellent. We truly appreciate your kind words and hope to welcome you back for another stay soon! Best regards, Y2 Residence Hotel
Jude Sabit
Studio Deluxe Twin
Stayed in Nov 2024
Family
1 review
9.5/10
Amazing
Posted on Dec 8, 2024
It's a bang for your buck! Maganda amenities at malinis. We enjoyed our stay! Although, if i need to neet pick. The breakfast only have limited food, so don't expect much. I would say I've seen better breakfast buffet. Lastly, parking slot. Kahit may room kayo sa Y2, there's a chance na mawalan ka ng slot kapag umalis ka. Kasi first come first serve, at that time madami kasi nag checkin so. Nag park pa kami sa century mall. Kawawa. Pero overall good stay!
Response from Property: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager
DM62
Studio Deluxe Queen
Stayed in Apr 2025
Solo traveler
4 review
9.0/10
Great
Posted on Jun 7, 2025
Clean and comfortable hotel with very helpful staff and good security. I stayed in a one bedroom apartment and the bedroom was roomy and comfortable. The main room had a sofa which was so small and uncomfortable I could not sit on it. TV was OK and Internet was very good. Limited cooking options available in kitchen area. Gym was small and a bit cluttered but hardly used so it was OK for me. Reception staff very responsive and helpful. A lot of building work nearby which is not too noisy but means the building is a bit cut off. When the building work is complete it would be an OK place to stay.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your detailed feedback about your recent stay at Y2 Residence Hotel. We’re very pleased to hear that you found our hotel clean and comfortable, and that our staff and security made a positive impression. Your kind words about our reception team are especially appreciated – they work hard to ensure each guest feels welcome and well taken care of.We also value your constructive comments regarding the room's living area and gym facilities. Your insights help us understand where improvements can be made, and we will certainly take your note about the sofa and kitchen amenities into consideration for future upgrades.Regarding the nearby construction, we understand it may affect the surrounding ambiance, and we appreciate your patience. As you mentioned, once the development is completed, we anticipate an even more convenient and accessible environment for our guests.Thank you again for choosing Y2 Residence Hotel. We hope to welcome you back in the future for an even better experience.Warm regards,Allan Edison Castro Front Office Manager