Aruga Apartments by Rockwell

Aruga Apartments by Rockwell Reviews

Aruga Apartments by Rockwell

Waterfront Dr, Rockwell Center, Makati, Metro Manila, 1200, PhilippinesView Hotel Details
Aruga Apartments by Rockwell
Aruga Apartments by RockwellAruga Apartments by RockwellAruga Apartments by Rockwell
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Aruga Apartments by Rockwell Guest Reviews

4.2/5
Very Good
42 review
Verified reviews
Location4.5
Amenities4.1
Service3.9
Cleanliness4.3
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All reviews(42)
Positive reviews(40)
Reviews with photos/video(12)
Awesome stay(15)
Awesome rooms(10)
Clean and tidy(6)
Great location(6)
Friendly owner(5)
Negative reviews(2)
Eun young
Two Bedroom Suite
Stayed in Dec 2024
Family
1 review
1.5/5
Posted on Jan 7, 2025
Staff was very slow checking in. Toilet was not clean. Hair found. Breakfast options were very Philippine style. I wouldn’t stay there again.
Response from Property: Dear Eun young, Thank you for sharing your feedback. We sincerely apologize for the the inconveniences you have encountered. These are not reflective of the high standards we strive to maintain at Aruga.Your comments are very important to us, and we will address these concerns with our team to ensure improvements are made promptly. We regret that your experience did not meet your expectations and hope you might consider giving us another chance in the future to provide you with the quality service we are known for.Sincerely, The Aruga Team
Stella
One Bedroom Premier Room
Stayed in Aug 2024
Business travelers
8 review
4.2/5
Very Good
Posted on Sep 14, 2024
So far the location is awesome, next to Rockwell.
Response from Property: Dear Stella, Thank you for your feedback and rating. We are happy that you find our location awesome. We can't wait for your another awesome stay with us. Sincerely, The Aruga Team
Geoffrey O. Lim
Two Bedroom Suite
Stayed in Oct 2024
Family
2 review
4.7/5
Amazing
Posted on Nov 4, 2024
The place is really nice and located in the upscale Rockwell area. The unit is clean and well maintained and while we had a leak in the faucet it was promptly fixed. There was just one little cockroach that we saw in the kitchen.
Response from Property: Dear Guest User, Thank you for sharing your experience with us. We're delighted to hear you enjoyed the upscale location and found the unit clean and well-maintained.We sincerely apologize for the inconveniences you encountered and appreciate your understanding. Please rest assured we’ve addressed these issues to ensure an even better experience for future stays.We hope to welcome you back for another comfortable and enjoyable visit soon!Sincerely, The Aruga Team
Guest User
One Bedroom Suite
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 6, 2025
We had a wonderful stay and will definitely come back!
Response from Property: Dear Guest User, Our team is delighted to hear that you are happy with your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.Thank you!Your Friends at Aruga
Guest User
One Bedroom Suite
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
It was awesome stayed at aruga everything was perfect.
Response from Property: Dear Guest User, Our team is delighted to hear that you are satisfied with your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.Thank you!Your Friends at Aruga
LarryFoz
Studio
Stayed in Jun 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 16, 2024
This hotel/service apartment was perfect for my transit stay in Manila/Makati. The location is very convenient with an upscale shopping mall across the street with a supermarket for a quick laundry detergent purchase so that I can use the washing machine inside the unit. staff was very accommodating and helpful.
Response from Property: Dear LarryFoz, Thank you for sharing your experience! We're delighted to hear that our location and facilities suited your needs during your transit stay. It's great that you found convenience in the nearby mall and our amenities. Our team always strives to provide helpful and accommodating service, and we're happy to know that it made a positive impact on your stay.We look forward to welcoming you back soon!Sincerely, The Aruga Team
Herbert
One Bedroom Premier Room
Stayed in Jun 2024
Business travelers
6 review
3.0/5
Posted on Jul 24, 2024
Breakfast was weak, coffe was horrible, couldn't sleep until 4am, as somewhere a club was playing loud music and the windows insulation was very poor.......
Response from Property: Dear Herbert, Thank you for your feedback. We’re sorry to hear about the noise disturbance and the issues with breakfast and coffee during your stay. Your comfort is important to us, and we will address these concerns with our team to ensure improvements moving forward. We hope to have the opportunity to provide a better experience for you on your next visit.Sincerely, The Aruga Team
Peter@EMM
Studio
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The location is just a 50m walk to Power Plant mall and the residence i well equipped with washing machine and dryer . A very nice hotel environment . Love it
Response from Property: Dear Peter@EMM, Thank you very much for your review and rating. We are happy that you appreciate our proximity with Power Plan Mall and our amenities having full equipped washing machine and dryer. We can't wait to have you back for another stay! Sincerely, The Aruga Team
Carla07
One Bedroom Premier Room
Stayed in Aug 2023
Couples
8 review
4.5/5
Great
Posted on Oct 9, 2023
The room is very spacious! But the parking would be good if they already assigned ahead and not asking us to move on the next day. Also, improve the parking charge fee for additional guests, they had mistake on charging us an overnight parking instead of 4hours only
Response from Property: Dear Carla07, Thank you for sharing your feedback with us. We're glad you found the room spacious and comfortable. We apologize for the inconvenience regarding parking and the charges for your additional guests. We understand how frustrating this must have been, and we appreciate your suggestions on assigning parking in advance and ensuring correct parking fees. We'll work on improving this process to enhance our guests' experience.We hope to welcome you back soon for a more seamless stay.Sincerely, The Aruga Team
gyltravels
One Bedroom Suite
Stayed in Jun 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Place was really clean and the high ceiling gives the illusion of a really bigger space. It also has direct access to the powerplant mall.
Guest User
Studio
Stayed in Nov 2023
Business travelers
66 review
3.5/5
Posted on Dec 16, 2023
Slightly old but rooms were still well maintained. The best was its location linked to Power Plant Mall via the car park. Service could be improved though, especially at check in. Could do with more smiles.
Response from Property: Dear Guest User, Thank you for sharing your feedback. We're glad you appreciated the well-maintained rooms and the convenience of our location connected to Power Plant Mall. We apologize if the check-in experience fell short of expectations and will work on ensuring a warmer welcome from our team. Your comments are valuable to us as we continue to improve our services.We hope to have the opportunity to serve you better on your next visit!Sincerely, The Aruga Team
Bettina M.
One Bedroom Suite
Stayed in Jun 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 21, 2023
Had a pleasant stay in Aruga Rockwell. Will definitely come back!
Response from Property: Dear Bettina M., Thank you for sharing your experience at Aruga Rockwell. We’re thrilled to know you had a pleasant stay and look forward to welcoming you back soon!Sincerely, The Aruga Team
DoraM
One Bedroom Suite
Stayed in May 2023
Family
13 review
5.0/5
Outstanding
Posted on Jun 3, 2023
The staff is so lovely and kind, they really make you feel special honestly! Love how they have that respect to open and close doors for you, even opening the doors for your uber/grab
Ellie Zee
One Bedroom Premier Room
Stayed in May 2023
Family
22 review
5.0/5
Outstanding
Posted on Jun 3, 2023
I had an amazing stay in Aruga. The service is impeccable! The rooms were quite spacious and clean. My boyfriend proposed there on the pool side 3rd floor and it was quiet and very private! Highly recommended and will book again!
Guest User
One Bedroom Premier Room
Stayed in Aug 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2023
Will definitely go back
Response from Property: Dear Guest User, Thank you for your kind words and for choosing Aruga Apartments! We’re delighted to hear you had a great stay and can’t wait to welcome you back soon.Sincerely, The Aruga Team