Palacete de la Almudayna Reviews

Great place to stay. It is very simple, but super clean and comfortable. I was expecting much less for the price I paid. Thank you very much. Also they were available by phone all the time and ready to help.

Self check in , we don't get used to this system, but after check in everything is fine.

There were no clear instructions to enter the room, especially there is no front desk, and they couldn't speak English .

The guidance was very torturous, and there was no explanation in advance that online check-in was required. After arriving at the hotel, we waited outside the door for a long time. There were no employees inside the hotel, and there was no front desk. It was not until we found their nameplate that we contacted them via WhatsApp. Although there is an elevator, we had to carry our luggage up to the first floor. The room was very small and it was difficult for two people to move around after unpacking our luggage. We requested a single bed in advance, but it was not provided, and there was no hairdryer. The only thing worthy of praise is that the room hygiene is good.

Very clean and new room, with a nice bathroom even if small in a nice neighborhood of Madrid, a stone's throw from the metro and close to the center. Perfect

Beauty and simplicity 😇 I recommend staying here, a very nice area and a beautiful historical building.

The room I booked at that time was seriously inconsistent with the actual situation. There was no front desk, and the telephone contact was not smooth. No one answered the phone for a long time. After I answered the phone, I spoke Spanish and didn't speak English. It was quite difficult to check in. I spent nearly three hours communicating with Ctrip customer service before the problem was solved. Everyone must be cautious when booking a room. There is no need to cause trouble when going out to play. Unprecedented bad review

It was the worst

When applying, please include in the email notifying you of upcoming stay in large letters that "You must contact the owner by the day before to confirm your check-in and receive the building key and room key number. Without them, you will not be able to enter the building on the day of your stay." Even though the instructions were written in small letters and we bought them, there were four groups of people, including me, who were unable to enter the building because they only thought that it would be better to do it the day before. There was no information on where to find the key after entering the building, even on WhatsApp. There was a keyboard next to the room door. There is no 24-hour front desk, and only cleaning staff are in the building. You can only contact the service staff via WhatsApp. It would be a good idea to have taxi information and a map of the area left in the entrance hall. There is no elevator. There is only a lift for luggage. There was no instruction on how to use it, so I wish it was posted. Everyone got in by mistake. The lock on the room door was loose, so it was shaking. The walls were thin, so I could hear loud voices from next door. After I was able to enter the building, the kind cleaning lady showed me how to get there. I would have been lost without her. The room itself was small, but very clean and comfortable. The furnishings in the hallway were also beautiful. I called a taxi to the airport using my Uber app. She called it accurately.

The building you saw online when booking was not what the hotel looked like, so it took a little more time to find it! The hotel gate was closed at that time, and I thought it was closed. Later, I found a small box on the side with a hotel card inside. There was a WhatsApp number on it. After adding it to my mobile phone, I was finally able to contact the person in charge. The so-called "VIP check-in service" They used Whatapps to teach us how to do online check-in. We had to stand in front of the gate and it took dozens of minutes to complete all the procedures and get the gate password and room number! The outline says "non-24-hour front desk service" actually means there is no front desk service! There are no water cups, hair dryers or air conditioners in the room! The person in charge said that the room would be cleaned and towels changed every two days, but we did not have these services during our three-day stay! We booked a twin room, but there was only one double room!

Affordable price, good location, the room is very clean and tidy, super satisfied👍I will book here again next time

The overall feeling of the hotel itself is good, the sanitary conditions are OK, the hotel front desk is unmanned, so it is a bit troublesome for people who have just arrived at such hotels, so be prepared. The price of the hotel was very moderate at that time.

Everything was great, I liked the location and the shops and restaurants there, everything was very clean and I would stay at the hostel again.

It is in an area that is easy to access and close, the service was very good😊 we are delighted and we will most likely be staying again…