Courtyard by Marriott Madison

"Let me start off by saying this hotel has it all ( location, cleanliness, staff, proximity of restaurants etc.) I am a lifetime titanium elite and travel extensively. During my travels I have only posted a couple of reviews, yet I must give Dalandus Knox a shout-out. This guy has amazing customer service skills, we past him several times in the hotel and he always looked us in the eye and said "hello, how is your stay". Additionally, he stepped up investigated and resolved an issue we had during our recent stay. Courtyard Madison, is fortunate to have Mr. Knox on your team. Again, I normally don't pass out compliments very often, but this gentleman get's A++!"

Madison Poolside Parlour

Econo Lodge Madison Airport

"Checked into this hotel before I could even get me and my family in the room I was told by housekeeping that I needed to leave because the previous room I stayed in was dirty I immediately went to the front desk to show the video that I took during check out on that room it was spotless she told me she would talk to them and not to worry about it the next day I went to extend my stay and was told I had to leave again by housekeeping and then was told I could stay one more day but after that I would have to leave and he would tell his manager that I can stay anymore I asked why he lied and said the room was booked then said housekeeping said I couldn’t stay but no one could tell me why other then the made up lies the next morning the manger told me it was best if I left because housekeeping was giving me a hard time and they said my room and covers had a funny smell but they hadn’t been in my room to know that so I left and I had her come to the room and check it and she didn’t smell anything and gave me my deposit back just like the first time I stayed and they said the room was dirty I also took a video of the clean room and her saying she didn’t smell anything all I can think of is discrimination and retaliation because they didn’t know anything about me to tell me I could stay and because I contact choice which by the way no one did anything and I have videos of all this"