Hampton Inn & Suites Macon I-75 North

We recently spent the night here on our way to N.C. and even though we didn’t have a problem with the room we did have a problem with the desk clerk who checked us in. After standing at the counter for 5+ minutes the clerk came out from the back office and said hello to us and nothing else, No welcome to Hampton, no how can I help you, no nothing. I told her our name, we had reservations and would like to check in. Asked for our card and gave us our room key. Didn’t recognize us as Hilton Honors members and we had to ask for water. She did not represent the Hilton Brand well and we were a little disappointed. Fortunately the room was very nice, clean and the bed comfortable. Bathroom was clean with a great shower head. The 2 ladies in the breakfast area were great. They greeted us and asked if they could be of any help as well as chatting with us for a bit. Definitely made you feel welcome. I’d definitely stay here again but if I was Hampton I’d discuss customer relations with night clerk.

We stayed one night on our way to Florida. The room was not very clean found hair on the ceiling of the bathroom? Bedspread had stains that just made me question the cleanliness of everything in the room. The free breakfast was really nice with a lot of choices. The staff was also very friendly.

It was in walking distance from several eateries

Upon arrival there was a roach at the counter. The front desk lady killed it and stated pest control just left. Assuming bugs would come in due to the heat increasing in the area it wasn’t a total flop. She allowed us to check in early which was great. We opted out from eating anything unpackaged. The pool area needed some attention. The light in the pool was broken off hanging in the pool. The pool was very large and kids enjoyed it. Later in the evening we interacted with 2 other staff members to assist with freezing our ice packs one was very friendly and told us they would be happy to freeze them offered bags and when we brought them down another one huffed and puffed “oh your the ice pack people” not friendly and when leaving she was still there annoyed we were retrieving our packs.

The bathroom tiled floor was not clean, there was urine on the floor around the toilet and when I used a wash cloth to clean it up the wash cloth was black from dirt. Upon leaving there was a large fight with several people. Started with a bl male, black female and another bl female. Soon it grew to a wh female recording with her phone. More bl females joined, another bl male joined in. This was in the back parking lot. I had to lock myself into my car and wait for them to stop for my husband to join me. I beleive some of the people were employees. I also contacted the police.

Great southern hospitality, especially Akila in the morning breakfast.