Browse these genuine traveler ratings & reviews to find your perfect stay.
Posted onMar 28, 2026
Guest User
The hotel boasts fantastic views, well-maintained facilities, and excellent cleanliness. The breakfast spread is impressive, featuring a wide variety including lobster, and hotel guests get priority seating by the window without queuing. The service was superb! We were upgraded to an Eiffel Tower view room, and they even presented us with thoughtful gifts, wishing my family success. Furthermore, the breakfast restaurant staff were incredibly well-trained, with enthusiastic attitudes and professional, polite communication. Knowing we had to rush off after checkout, the hotel arranged a late checkout and sent a dedicated staff member to our room to help with luggage storage. The service was truly attentive and impeccable. This hotel's zero negative reviews on Ctrip are definitely well-deserved!
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Price per night from:PLN 2,258
Posted onJun 13, 2026
Guest UserMy girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival.
Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable.
Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service.
I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest.
This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!
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Price per night from:PLN 1,150
Posted onAug 1, 2026|Windsor Suite King
Dada521The Londoner Macao🏨
This hotel is located in the heart of Cotai, surrounded by famous landmarks like The Venetian and The Parisian. It's within walking distance of several shopping malls, making it a one-stop destination for dining, entertainment, and shopping.
🏰Ambiance & Location:
🍦Immersive British-themed design, from Big Ben to red double-decker buses, makes you feel like you're on the streets of London.
🎡Both the interior and exterior are elegant, and the prime location makes it convenient for guests to explore Macau.
🎉Service Quality:
👍24-hour dedicated butler service proactively communicates needs before check-in, ensuring guests receive personalized service.
👍The staff are attentive and thoughtful, patiently answering questions whether it's for directions, restaurant service, or itinerary inquiries.
🍽️Dining:
🥂The Huating Club offers all-day access privileges, including breakfast, classic English afternoon tea, and cocktail hour.
🥘The food selection is rich and diverse, with high-quality options, allowing guests to enjoy all three meals within the hotel. Breakfast is served until 1 PM, accommodating late risers. Afternoon tea and cocktail hour are also a paradise for food lovers, with a wide variety and excellent taste.
🧹Hygiene:
🧹The hotel facilities and environment are very new, clean, and tidy. Guest rooms, restaurants, and public areas maintain high standards of cleanliness. Housekeeping standards are exceptionally high, with proactive cleaning two to three times a day, ensuring the room always looks brand new, giving guests peace of mind.
During the summer vacation, I took my kids to Macau and after comparing several hotels, I chose The Londoner. The stay was fantastic, the kids loved it, and we extended our stay for another night. The hotel even gifted the children a large box of exquisite snacks and puzzle drawing toys!
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Price per night from:PLN 2,334
Posted onMar 12, 2026
Guest User
This is a top-tier Thai-inspired luxury hotel located within the Galaxy Macau resort. All suites are at least 100 square meters and come with a private 'Yuexinchi' hot tub. The 2800-square-meter Banyan Tree Spa has an excellent reputation. A sky bridge connects guests directly to the shopping district, and hotel guests also enjoy complimentary access to the Grand Resort Deck. The service is meticulous and the night views are delightful. However, the prices are quite high, the entrance is a bit hidden, and the children's facilities are limited, making it more suitable for couples than for families with young children.
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Price per night from:PLN 2,724
Posted onJun 18, 2026
fishwingI've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up:
1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong]
2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional.
3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting.
4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.
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Price per night from:PLN 1,011
Posted onJul 2, 2026
Guest UserThe best family-friendly hotel in Macau! The front desk staff were very welcoming and even told us about nearby attractions and how long it takes to get to the border gate by car. All the staff were incredibly enthusiastic. Our room had amenities prepared for children, including slippers and mini bathrobes, which was a thoughtful touch. The small tent was adorable, and they even gave us a doll – my kids absolutely loved it (100% approval!). The two adults and two children received complimentary access to the Grand Resort Deck: the water park was fantastic and came with life vests. The mini-bar was well-stocked and free. We also had free access to the 'Kids' Fun Zone' at Galaxy Kids, limited to two adults and two children per room: they had many fun craft activities, but you definitely need to book in advance. Plus, there are plenty of delicious food options downstairs!
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Price per night from:PLN 1,206
Posted onJul 12, 2026|King Deluxe Eiffel Tower View
yumemi1977
My stay was excellent! Every single staff member, from the servers to the cleaning staff and front desk, was incredibly polite and made me feel right at home. A special shout-out to Ah Bin from the luggage department – he really made me want to come back. Highly recommend to everyone! I'm already planning my next trip.
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Price per night from:PLN 654
Posted onAug 10, 2026|Superior King Room
Guest UserAn exceptional stay defined by genuine warmth, luxury, and cultural respect
My recent stay at the Four Seasons was an absolute delight from start to finish, reaffirming why the Four Seasons name is always a pledge of quality and service. Every single detail exceeded expectations:
• Thoughtful Recognition & Ambiance: The hotel went above and beyond by upgrading my room to celebrate my birthday and thoughtfully decorating the space to make the occasion feel truly special.
• Warm and Exemplary Service: Every staff member I encountered was consistently kind, warm, and proactive, delivering a masterclass in luxury service.
• Cultural and Linguistic Respect: Most importantly, the staff made the effort to greet and communicate with me in my native language, Cantonese. It was a refreshing and respectful experience, standing in stark contrast to other properties like Andaz, which lazy-assumed Mandarin for anyone with a Chinese face.
• Prime & Peaceful Location: Situated right next to major casino resorts like The Londoner and The Parisian, it is easily accessible via convenient footbridges. Yet, it maintains a serene atmosphere, keeping you away from the overwhelming crowds and unwanted chaotic foot traffic of the main casino floors.
• Immaculate Accommodations: The room itself was spacious, impeccably neat, and dripping with understated elegance.
This was a wonderful stay in every sense of the word, and I will certainly be returning.
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Price per night from:PLN 1,003
Posted onJul 7, 2026
ZhishitaotaohaohaoheI booked this hotel for a show and our anniversary. The facilities are great, it has everything you need, and the transportation is super convenient. There's a light rail bridge on the second floor that goes directly to the Galaxy Arena. It's incredibly well-connected, making it easy to get to MGM, The Londoner, Galaxy, The Venetian, Grand Lisboa Palace, and Wynn Palace!
**Cleanliness:** The cleanliness was also excellent. Housekeeping was very quick, and I didn't find any dirty spots.
**Environment:** The environment was even more impressive. Even though it was an end room, both sides were glass, so the natural light was superb! The hotel interior was also very quiet, and the soundproofing was excellent.
**Service:** The service was truly exceptional! From check-in to check-out, it was very thoughtful! All requests were met without a hitch. The executive lounge and breakfast were delicious, and plates were cleared quickly. The cocktails in the lounge were also very good! A special shout-out to all the staff at the Grand Club (especially the Korean gentleman whose service was truly outstanding).
I will definitely choose Grand Hyatt again if I have the chance! Convenient transportation and great service – it's perfect for attending shows in every way ❤️ Thank you to all the staff at Grand Hyatt, I had a wonderful stay.
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Price per night from:PLN 916
Posted onJan 30, 2025
Guest User
I checked in early because of Ctrip VIP, but other guests didn't. The room was standard and relatively new, and they gave me a small gift and welcome fruit. They also gave me a subway card, which was unexpected. I didn't plan to take the light rail, but I experienced it and went to the Mazu Temple, which was very popular. The breakfast was OK, but not very good. There was one problem, the shower water temperature was unstable, and it was scalding from time to time. This is unacceptable for a hotel that costs 5,000 per night. In short, I didn't like it very much, nor did I dislike it very much. I probably won't book again.
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Price per night from:PLN 2,106