Macau Coloane Hotels

Finally checked out The 13 in Macau! The entire hotel exudes a strong European palace style, with gilded reliefs and classical frescoes everywhere. The attention to detail is superb, making it a fantastic spot for photos. 😌 The public pool area is very distinctive, and the room decor is luxurious and grand with exquisite furniture and spacious interiors. 👍 Overall, the service is attentive, and the check-in process was smooth. If you're looking for a unique hotel experience in Macau, this place is definitely worth a try to immerse yourself in a European palace ambiance. 🙂

The front desk staff were very friendly, polite, and attentive, providing us with great convenience and excellent check-in arrangements. The hotel environment is extremely comfortable, featuring Macau's only beach, sea views, and a resort setting surrounded by trees, which allowed us to feel utterly comfortable, relaxed, and truly on vacation. The hotel's breakfast buffet was also very good. Overall, the stay was an excellent experience and left a deep impression. The Grand Coloane Resort will definitely be our top choice for our next relaxing getaway in Macau.

Really great! Super convenient for a morning or evening stroll. The surrounding area has excellent transport links and plenty of dining options. The room was very comfortable, and the bedding was so soft, making it feel just like home. The shop on the ground floor has many hand-painted products, which are very special and interesting. I'll definitely book here again next time I'm in Macau. It was a really nice trip!

The location is far from the city center, and it's very quiet around. Downstairs is Cheoc Van Beach, where many locals swim. The swimming area is quite large and not too crowded. Overall, it's pretty clean, but just too quiet. The hallway was particularly creepy, and the blue and white decor made me feel helpless. There's no elevator, so getting up and down is inconvenient; definitely don't bring elderly people to stay here. It's fine with kids, but they should ideally be able to walk on their own. It's good for a relaxing vacation, but I wouldn't recommend it for a first-time tourist as getting around is quite troublesome.

The hotel location is convenient, close to the subway and commercial area. The room is clean and comfortable, the bed is good for sleeping, and the sound insulation is decent. The front desk service is friendly, and check-in and check-out were swift. Breakfast was rich and delicious. Overall, it offers great value for money, and I will definitely stay again next time. Highly recommended!

Hygiene and Cleanliness: ⭐️⭐️⭐️⭐️ (4/5) The overall cleanliness of the room was acceptable, and the environment was reasonably comfortable. Value for Money & Decor: ⭐️⭐️⭐️ (3/5) Considering the standard of the room decor by the European-style riverside, the pricing is on the high side, making the value for money relatively average. Highlight Feature (Pool): ⭐️⭐️⭐️⭐️⭐️ (5/5) The most satisfying aspect of the entire stay! The hotel's infinity pool offers excellent views and an expansive panorama, making it a perfect spot for photos and social media check-ins. 🛎️ Service & Hospitality (Birthday Experience & Communication) Front Desk Reception & Flexibility: ⭐️⭐️ (2/5) Late checkout denied: I requested a complimentary late checkout until 1:00 PM because I had a bungee jumping activity early the next day, but it was denied by the front desk, showing a lack of flexibility. Communication gap: During check-in, I proactively asked about birthday amenities, and the front desk verbally stated that the ”room had already been specially decorated.” Customer Service Responsiveness & Crisis Management: ⭐️ (1/5) Broken promise: Upon checking in, I found that the room had absolutely no decorations. Passing the buck and insensitive remarks: When I called customer service to inquire, they first claimed it was an ”oversight,” and then blurted out: ”It's so late now, you wouldn't need decorations, would you?” After I confirmed that I did, they bluntly stated they were understaffed and ”couldn't do anything.” Compensation: Ultimately, I only received a supermarket voucher worth 30 MOP as compensation, which felt very insincere and left the birthday celebrant quite disappointed. 💡 Summary and Recommendation Pros: The room hygiene is good, and the infinity pool is outstanding. Cons: The room's hardware and decor do not match the high price; the hotel's arrangements for celebrations/birthdays are chaotic, with inconsistent information from the front desk and customer service. Their responsiveness and customer service attitude need significant improvement. Overall review: If you're coming for the infinity pool, it won't disappoint you; however, if you expect excellent celebration services and flexible, considerate hospitality, the hotel's performance in these areas is regrettable.

Every time I visit Macau, I always stay at the Grand Lisboa. If you're looking for a hotel on the peninsula, the Grand Lisboa is definitely the most convenient and best value for money. It's very close to the Square and the Ruins of St. Paul's, and shopping is incredibly easy. It's about a seven or eight-minute walk to Wynn to see the Tree of Prosperity. The hotel's breakfast buffet and dinner are also of very good quality.

The hotel management at Mandarin Oriental Macau is highly professional, and the service for guests is warm and attentive to detail. The room hygiene is impeccable, and the bedding is especially wonderful, really helping with sleep. It's definitely the top choice for families traveling with children.

The room was spacious enough, and even though it was a city view, I could still see the harbor, and the night view was fantastic! The staff, from check-in/check-out at the front desk to room service, all had excellent service awareness, making me feel incredibly welcomed and comfortable.

This was my first time in Macau, and I'm so glad I chose this hotel – I'm really satisfied. First off, the location is excellent; it's a bustling area, and right downstairs there's a free shuttle pick-up point for the Venetian. The iconic Grand Lisboa hotel is also just a five or six-minute walk away. The room was much bigger than I expected, and it was fully equipped with everything I needed. The front desk staff and the luggage storage attendants in the lobby were all very friendly and polite. If I ever get the chance to visit Macau again, I'll definitely choose this hotel.