Avenida da Republica, Fortaleza de Sao Diago da Barra, Macau Peninsula, Macau, ChinaSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
47 review
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Verified reviews
Location9.3
Amenities8.8
Service9.0
Cleanliness9.0
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All reviews(47)
Positive reviews(43)
Reviews with photos/video(25)
Awesome stay(14)
Awesome rooms(14)
Great service(14)
Classy environment(9)
Clean and tidy(8)
Loved the view(6)
Tasty food(4)
Negative reviews(4)
Tabby Yip
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Jun 2025
Couple
12 review
8.5/10
Very Good
Posted on Jul 7, 2025
We booked a room with balcony, the room is spacious and comfy, with a nice sunset view from the balcony. Get yourself well protected before stepping out to the balcony or any outdoor area to avoid mosquito bites, it's terrible😢
Very convenient location if you are taking the LRT, just 5 mins walk from the Barra Station. The swimming was not open during our stay, it was a big disappointment. It would be very nice and chill to swim there.
Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your detailed feedback! We are glad to know that you like the spacious and comfortable room and the sunset view from the balcony. Regarding the mosquito problem, we have notified to strengthen the housekeeping cleaning and outdoor mosquito prevention measures, and have prepared mosquito repellent in the room for you to use. We also apologize for the inconvenience caused by the swimming pool maintenance. We are currently actively coordinating the opening schedule. We welcome you to come again in the future. The convenience of the light rail is one of our advantages. We look forward to providing you with better services next time!
LBT2001
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Dec 2024
Couple
9 review
8.0/10
Very Good
Posted on Feb 3, 2025
The room was amazing. It was a two-room suite on the third floor with a balcony overlooking the river. It’s in a peaceful neighborhood on the tip of the Macao peninsula. Good if you want to be away from the crowds, though it’s about a 25-minute walk to the main historic sites. The hotel felt a bit like a work in progress. The staff was obliging but not always there. There are no elevators and there’s no one outside to help you bring your luggage up the stairs to the lobby. Our room keycards stopped working every day so we had to get them reset. A basic breakfast was included - two pieces of dim sum, congee (rice porridge) and two boiled eggs. The hotel no longer has a restaurant but it has a cafe with an atmospheric outdoor seating area that was popular in the afternoon for coffee and cakes or drinks and bar snacks. There are a couple of tourist sites a short walk north of the hotel: the A-Ma Temple, which sprawls up a hillside, and the Maritime Museum. There are a couple of good Portuguese restaurants a little further north. First is “A Lorcha”, which is on the touristy side, and then on the same street is “Restaurante Litoral”. The hotel is near the last stop on the light-rail line, so you can get to the Taipa casinos and the airport that way.
6/8
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at the San Diego Castle Hotel and giving us valuable comments on our services! We are very happy that the castle architecture, interior decoration and convenient transportation are loved by you! We are sorry that we did not satisfy you with the breakfast supply. The Chinese breakfast is a pure handmade snack produced by the Chinese restaurant. We will continue to improve the breakfast products, continue to enrich the breakfast categories, and provide customers with more personalized choices. The hotel's supporting Barangma restaurant now provides dining services for guests all day from 11:00 to 22:00. You are welcome to come and taste it! Thank you again for your valuable comments! We sincerely look forward to your visit again!
kan chau
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Dec 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Jan 30, 2025
Toilet door was broken so was being locked inside the bathroom
Sink is a bit slow...
Response from Property: Dear guests, thank you for choosing to stay at the Santiago Castle Hotel and for giving us valuable comments on our services! We will communicate with the relevant departments regarding the issues you have reported, and continuously optimize and improve the service quality in all aspects. Thank you again for your valuable comments! We sincerely look forward to seeing you again!
Guest User
1629 • Castle View Suite
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 30, 2025
Beautiful Heritage building and lovely sea view place
Response from Property: Dear guest: Your excellent rating shines like sunlight upon our daily work, brightening our days. We deeply understand that a hotel is not just a place to stay, but a space where guests can experience the beauty of culture and nature. Originally built in 1629 as the Santiago Fortress, our hotel was transformed into its current form in 1981, carrying a history of nearly 400 years. Here, you can feel the grandeur and elegance of historic architecture while enjoying the romance and tranquility of the sea. We are committed to perfectly blending culture and nature, creating a truly unique stay for you. Once again, thank you for choosing us and for your wonderful review. We look forward to welcoming you back and providing you with even better service and more memorable experiences. Wishing you pleasant travels and endless smiles!
shunshunpigpig
1629·Castle Full Sea View Suite(Twin Room Unable To Move )(With Terrace)
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 17, 2025
I can only say it's very good, I like it very much. My relatives came here before and strongly recommended it. When it was my turn to come, it happened to be closed. In addition, due to the epidemic, I finally checked in here this year. Everything is very good, and the children like it very much. I will come again.
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6/8
Guest User
1629 • Castle View Suite
Stayed in Jun 2025
Traveling with friends
7 review
9.5/10
Amazing
Posted on Jul 16, 2025
The environment is great! The room is big! The hygiene is good! The breakfast is delicious! The service is great! Castle Hotel, I think I will stay here again next time when I travel to Europe.
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Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 13, 2025
Very beautiful, very unique, children like it. The room overlooks Zhuhai and is close to the Ma Ge transportation hub, so it is quite convenient for travel. The hotel restaurant is a little expensive, but very unique.
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Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Jun 2025
Other
2 review
7.5/10
Posted on Jul 8, 2025
The bathroom floor drain smells like wet air. The hotel space is a bit damp and musty, which is not very friendly to people with sensitive noses. Live in the garden smells wet air.
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Response from Property: Dear guest: Thank you for taking the time to share your stay experience. We attach great importance to your feedback on the odor of the bathroom floor drain and the dampness in the room, and we apologize for the inconvenience caused. During your stay, please press 0 to contact our 24-hour butler customer service hotline if you have any needs. We can follow up and solve your needs in time! Your feedback has prompted us to conduct a comprehensive inspection of the ventilation system to avoid similar situations. Thank you again for your understanding and look forward to the opportunity to bring you a more comfortable stay experience. I wish you a pleasant journey,
Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in May 2025
Other
2 review
9.0/10
Great
Posted on Jun 30, 2025
The room is clean, the view is good, the service is good and unique. Since the hotel does not have an elevator, people with limited mobility should be careful🤝
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Response from Property: Dear guest: Thank you for your recognition and thoughtful reminder! 🌟 We are glad that you like our environment and service. We apologize for the inconvenience of stairs. You are also welcome to contact the front desk in advance. We will do our best to assist with luggage handling or arrange a room on a lower floor. Looking forward to bringing you a more comfortable experience next time!
Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in May 2025
Couple
15 review
10/10
Outstanding
Posted on Jul 2, 2025
The room was very beautiful and clean! It was indeed decorated in Southern European style inside and out. The air conditioner was not very cold so we had to turn it up to the maximum to feel comfortable, especially in Macau where the weather was so hot. I think the hotel could help turn it up a bit on hot days. But other than that, the service attitude was very good, the waiter was very enthusiastic, and the breakfast was delicious~
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Response from Property: Dear guest: Thank you for your thoughtful evaluation! 🌞 We are glad that you like our Southern European style design, breakfast and service team. Regarding the problem of air conditioning temperature, we have recorded it and will arrange for the engineering department to check and adjust it to ensure that subsequent guests can be more comfortable. We look forward to bringing you a more perfect experience during your next stay! Have a pleasant journey!
JC0613
1629 • Castle View Suite
Stayed in May 2025
Family
5 review
7.5/10
Posted on Jun 22, 2025
The bathroom in this quadruple room double bed was not clean enough, there were stains in the bathtub spray water level and could not enjoy it, and the shower nozzle was very short, the bathtub did not have a shower curtain when taking a shower was extremely awkward...
The castle follows the design of the original artifact, with no elevators or elevators at all, which shouldn't be too suitable if you're afraid of taking the stairs.
But the advantage is that it has an Italian style, very unique, with a clear taste and difference from the usual Macau palatial hotels.
Breakfast improved a little, but from 8:30 to 10 was slightly too short. The door locks for windows and doors also need to be improved. Zero-word calls to the service desk are never answered, and every time there is a need, it is necessary to go up the stairs to the service desk to pick up and inquire.
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6/7
Response from Property: Dear guest: Hello! Thank you for choosing to stay at our castle hotel and taking the time to share your stay experience. We value your feedback very much, which gives us the opportunity to continuously improve our services and bring you and more guests a more comfortable stay. Regarding the staircase design problem you mentioned, we are deeply sorry for the inconvenience. The castle building does retain its original historical style and has not been equipped with an elevator, but we will remind guests more proactively before check-in so that everyone can make arrangements. If you come again, our team will be happy to provide you with more thoughtful assistance, such as arranging a room on a lower floor or helping to carry luggage. Regarding the breakfast time and bathroom cleaning, we have recorded and will communicate with the relevant departments to strive to optimize the meal service time and strengthen the detailed inspection of room cleaning to ensure that every guest stays comfortably. As for the telephone answering service, we will immediately review the front desk work process to avoid similar situations from happening again. Your opinions are very important to us. Thank you again for your sincere feedback. I look forward to welcoming you back with more perfect services next time and feeling the unique charm of our Italian style! I wish you a pleasant journey and good health!
Anonymous User
1629 ▪Castle Full Sea View Premium Suite (Two Bedrooms And One Living Room)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 24, 2025
The service is warm and thoughtful. The room is spacious and bright, clean and tidy. The environment is comfortable and beautiful. The full sea view room has a large balcony. The balcony overlooks the sea view. It is much better than expected.
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Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing such a wonderful experience! Your satisfaction is the greatest encouragement to us. We are glad that you like our sea view room and balcony view. We are honored to add a touch of romance to your journey. The hotel has always been committed to providing guests with a comfortable environment and considerate service. Your recognition makes our team feel warm! Looking forward to meeting you next time, I wish you a happy life and a good mood on your journey!
Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Apr 2025
Business traveler
13 review
9.0/10
Great
Posted on May 11, 2025
The hotel is very unique, recommended by colleagues, the room has a terrace, facing the sea, opposite Zhuhai, the room area is also very large, the service attitude is also very good, the surrounding transportation is also very convenient,
Original TextTranslated by Google
Response from Property: Dear guests, Hello! Seeing your detailed sharing of your stay experience, we feel honored to leave beautiful memories during your trip! It is a great encouragement to us to know that your recommendation came from word of mouth among colleagues! The view of the seaside terrace and the Zhuhai skyline complement each other, which is the immersive holiday experience we are proud of. Looking forward to your next stay to unlock more hidden experiences!
Guest User
1629·Castle Full Sea View Suite(With Terrace)
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 1, 2025
The 17th century castle has a stream and 300-year-old trees in the hotel, which is quiet and secluded during the 51 holiday. I highly recommend it if you like the niche route. The hill next to it is the official residence and chapel where the government receives guests. There are few people and it is quiet. You can also walk around the lake and experience the unique cultural customs of Macau.
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6/7
Response from Property: Dear guest: Thank you very much for discovering our secret garden! The Fort Santiago Hotel is like a book treasured by time - 17th-century stone walls, gurgling streams, 300-year-old banyan trees, and a lakeside trail known only to guests... What you described is exactly what we cherish most, the "fortress-style slow life". It is our honor for 51 Holidays to be able to enjoy this quietness for you. Welcome to come again next time, listen to the whispers of the fort, and fall asleep with the lake breeze. I wish you a pleasant journey!
Anonymous User
1629·Castle Full Sea View Suite(Twin Room Unable To Move )(With Terrace)
Stayed in Mar 2025
Solo traveler
5 review
8.2/10
Very Good
Posted on May 3, 2025
Possible improvements:
1. There are so many mosquitoes. There are at least 10 big lumps on my hands and legs. They haven't gone away for two days. They are itchy and painful. If you are taking care of children, you must be careful. 
2. The breakfast is relatively simple, with only one fixed Western-style breakfast, consisting of two eggs with a few side dishes.
3. The sound insulation of the room is not very good. It is close to the road and the sea, and sometimes you can hear the sound of ships and cars even when the door is closed.
4. It is already May, the temperature is nearly 30 degrees, the hotel swimming pool is still not open, and there is no explanation when booking. This has a certain negative impact on the relatively high room rate and the rare experience of staying here.
advantage:
The room itself is converted from a historical building, which is an unquestionable inherent advantage. It is within walking distance from A-Ma Temple. You can have afternoon tea in the courtyard. There are different price levels, and afternoon tea for two people costs around ¥400.
The hotel staff have positive review indicators on various platforms, but improving the soft power of service is the most important thing. Customers will naturally give objective and positive reviews. I hope the hotel will get better and better.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your feedback and suggestions! Regarding the issues you mentioned: 1. **Mosquito problem**: Disinfection has been strengthened, and the guest rooms are equipped with mosquito repellents. Family guests can inform the front desk in advance if they need children's supplies and children's mosquito repellent. 2. **Single breakfast**: We will come up with different dishes as soon as possible. If you have children, please inform us in advance and arrange different dishes. 3. **Sound insulation issue**: Due to the limitation of historical buildings, the sound insulation facilities are being gradually upgraded. 4. **Swimming pool is not open**: As the specifications for the opening of the swimming pool are being debugged, we will continue to speed up the progress. Thank you for recognizing the architectural features and location! We will focus on improving the real service experience. We sincerely invite you to visit us again and look forward to meeting you again with a better experience!