Hotel Okura Macau

Hotel Okura Macau Reviews

Hotel Okura Macau

Avenida Marginal Flor de Lotus, Cotai, Macau, ChinaSee Hotel Details
Hotel Okura Macau
Hotel Okura MacauHotel Okura MacauHotel Okura Macau
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1 night

Guest Reviews

9.5/10
Amazing
945 review
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(945)
Positive reviews(934)
Reviews with photos/video(360)
Perfect for kids(97)
Large rooms(63)
Great swimming pool(37)
Friendly front desk staff(33)
Well designed(31)
Good views(10)
Has facilities for children(7)
Tasty coffee(6)
Negative reviews(11)
kapoboyboy
Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 30, 2025
Excellent services, feel like home. Great to have an indoor swimming pool too.
Response from Property: Dear Valued Guest, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! David D’Alessandro, Assistant Vice President – Hotel Operations
養平
Deluxe King Room
Stayed in May 2025
Couple
8 review
8.5/10
Very Good
Posted on Jun 16, 2025
Great
Hing keung
Deluxe King Room
Stayed in Apr 2025
Solo traveler
44 review
8.0/10
Very Good
Posted on May 7, 2025
It has been over 5 years not stay in this hotel. This time made me not much excited. Regards the room service, there are only 2 bottles of water provided and it's much behind others. the saunna room still keeps same and it's the only point I forcast. Unfortunately, there still no wet towel provided, no slipper provided, the good thing is not much people use the room. the view is nice and this is the selling point. I might not stay again unless the room rate is attractively.
Response from Property: Dear Guest, We are very grateful that you took the time to share your experience during your stay. We are deeply sorry for the unpleasant experience, and for that we assure you that we have been working hard to update and upgrade not only the hardware facilities but also the service quality to meet your expectations. Regarding the sauna room, we are glad that you are satisfied with its maintenance. We understand that keeping the original appearance of the facilities is necessary to maintain its uniqueness. However, we are also considering how to provide more comprehensive services without changing its original charm, including providing wet towels and slippers for comfort. We are very pleased that you have given a positive comment on the view from the room, which is a highlight of our hotel. We hope that as we continue to improve our services and facilities, you will once again feel our attention to detail and commitment to the guest experience. Thank you again for your feedback, and we look forward to the opportunity to provide you with a more exciting and satisfying stay. Sincerely, David D’Alessandro, Assistant Vice President – Hotel Operations
Hannah
Deluxe Twin Room
Stayed in Aug 2024
Family
2 review
10/10
Outstanding
Posted on Sep 29, 2024
The check in service is fast , the room is tidy and decorated with many small gift to my sons as it was my little’s son birthday. Both of us have a great time here.
Response from Property: Dear Valued Guest, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Benjawan
Deluxe King Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 7, 2025
The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable.
Response from Property: Dear Valued Guest, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! David D’Alessandro, Assistant Vice President – Hotel Operations
Zhao Han
Deluxe King Room
Stayed in Mar 2024
Family
6 review
10/10
Outstanding
Posted on Apr 17, 2024
Nice place. Attentive staff. Good hospitality. The staff there are patient and willing to help!
Response from Property: Dear Valued Guest, Thank you for staying with us and taking the time to give us the perfect rating. It was a pleasure to have you as our guests and we hope to welcome you all back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Guest User
Deluxe Twin Room
Stayed in Aug 2024
Family
2 review
10/10
Outstanding
Posted on Sep 30, 2024
It was such a pleasant stay at the Okura hotel. We were there to celebrate birthday for 2 family members. The hotel decorated the room and offered a yummy birthday cake and stuffed bears wearing kimono. The kids were so happy. They also accommodated our request to arrange a room close to elevator (literately next to it) to my father-in-law who has reduced mobility. Thomas was supper helpful and nice. There is no in-dining breakfast as the restaurant is under renovation. Would like to come back when it is re-opened.
Response from Property: Dear Valued Guest, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are also pleased to hear that you are happy with Thomas's services. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Guest User
Deluxe King Room
Stayed in Mar 2024
Family
5 review
10/10
Outstanding
Posted on May 4, 2024
very comfortable, very kind to kids. Everything is perfect!
Response from Property: Dear Valued Guest,Thank you for staying with us with your family and sharing your review. It was a pleasure to have you as our guests and we hope to welcome you all back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Anonymous User
Deluxe King Room
Stayed in Jan 2024
Family
3 review
10/10
Outstanding
Posted on Feb 23, 2024
Had a great time staying in Okura. They prepared a sweet treat for our 5th anniversary thru lots of gifts and surprises! Staff are very accommodating and welcoming. Great amenities as well! We’ll definitely recommend! ❤️❤️❤️
Response from Property: Dear Valued Guest, Thank you for staying with us to celebrate your 5th anniversary and taking the time to provide us feedback of your pleasant experience. We are glad to hear that you had a great time in Hotel Okura Macau. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Hannah
Deluxe King Room
Stayed in Dec 2023
Family
14 review
10/10
Outstanding
Posted on Jan 15, 2024
Hotel Okura Macau is super nice. This was our first time to stay at this hotel. We had a very good experience and so glad that we chose this hotel. Our visit was for my birthday and my anniversary date. The hotel staff prepared our room with birthday balloons, butterflies, origami decorations and a lovely card. Then, later at night, a gorgeous birthday cake!. We highly recommend this hotel!
Response from Property: Dear Ms. Hannah, Thank you for taking the time to provide us feedback of your pleasant experience and giving us the perfect rating. We are delighted that you chose to celebrate such a special occasion with us. It was a pleasure to have you as our guests and we hope to welcome you all back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Ala.sharing
Deluxe Twin Room
Stayed in Nov 2023
Couple
8 review
10/10
Outstanding
Posted on Dec 27, 2023
Very comfortable room with free mini bar. Excellent service that reception tried to upgrade me the room. Every staff is polite and helpful. Cozy place to stay in Macau. Moreover, this hotel is near the tram station, it is very convenient to go everywhere. You can find many good restaurants nearby.
Response from Property: Dear Valued Guest,Thank you for staying with us and writing a review about us! We are happy to hear that our staff made your stay pleasant. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Raymond TCY
Deluxe King Room
Stayed in Nov 2023
Solo traveler
119 review
10/10
Outstanding
Posted on Dec 15, 2023
Nice hotel, with a grand lobby, the room is big with all the necessary amenities that you need. Free minibar, strong wifi and many more.
Response from Property: Dear Mr. Raymond TCY,Thank you for staying with us and taking the time to write us a review. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
GENGLIN CHANEL
Deluxe Twin Room
Stayed in Nov 2023
Family
1 review
10/10
Outstanding
Posted on Jan 4, 2024
The check in process was smooth and the room was clean and quite big. The view from the hotel room was also quite nice. When we came back at night, there were paper cranes placed on our bed together with almond cookies on the bedside table. The bathroom slippers were also placed by our bedside. We thought that this was a rather thoughtful gesture by the hotel.
Response from Property: Dear Chanel,Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. It was a pleasure to have you as our guests and we hope to welcome you back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
Tat wei
Deluxe Twin Room
Stayed in Nov 2023
Family
1 review
8.5/10
Very Good
Posted on Dec 9, 2023
Check in was fast with friendly service staffs , free daily mini bar with welcome fruit platter, chocolate and a bottle of ref wine are a nice touch. Luxury Hermes toiletries to pamper yourself with a good bath. A pity the resort deck is closed for maintenance during this time until March 2024 but there is an small indoor pool with jacuzzi on the 29 floor. Location is great within walkable distance to the food street nearby and the Light rail station. An enjoyable stay during this trip .
Response from Property: Dear 85tataru, Thank you for staying with us and taking the time to write us a review. We are glad to hear that you had enjoyed your stay with us. We are pleased to announce that Grand Resort Deck will be reopened around beginning of April 2024. Please follow our official page for the latest news. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau in the future! -- David D’Alessandro, Assistant Vice President – Hotel Operations
EdithW
Deluxe King Room
Stayed in Aug 2023
Family
1 review
10/10
Outstanding
Posted on Sep 23, 2023
The staff in Okura hotel are super attentive. Val was very sweet that he helped me to take care of my girl while I was checking in. Receptionist speak very good English and she clearly explained about different facilities in the hotel. We were all surprised by the anniversary decoration done by Momoe, it’s dead pretty and thoughtful. Momoe also prepared different kids amenities that we havnt thought about. We had an amazing time in Okura Macau, we would definitely come back next time. P.S. remember to join their kids workshops on 2/F, we made a lantern and kite with the help of the staff. Love it !!
Response from Property: Dear Ms. EdithW, Thank you for staying with us to celebrate your anniversary and sharing your pleasant experience. We hope to welcome you back to Hotel Okura Macau.Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations