Dormio Resort Maastricht

Room was nice, big and comfortable, good location good service

COMFORT APARTMENT 1 Bedroom. POSITIVE : kitchen fully equipped, big fridge, comfy bed/pillows, good shower pressure and size, separate light in shower cubicle. NEGATIVE : we were given a room with a faulty toilet that splashed after every flush. After wiping up the mess on the seat and floor, we quickly used up the ONE roll of toilet paper we had for our TWO night stay. I went to reception to inform of this. I was told that this issue was recorded on the computer. When I said “and yet you still put us in a room with this issue?” She blatantly just said “yes” and gave me another roll of toilet paper, a tea towel and small towel to dry the toilet each time. Stunned, I went back to the room. By the time I decided to complain, it was too late to talk to management. The next morning I went to make a complaint and got a room without an issue. No offer of discount for first night. More negatives - towels were a shade of dirty white and smallest ever had. There was no hair dryer. Couch was hard as a rock. We had to take the rubbish out ourselves, to the other side of the car park, or else! Really???? We had to do the dishes, or else! This place is called a RESORT! I don’t think so! For the price, it’s not worth it and it’s definitely NOT a resort. We will never stay here again and certainly do not recommend it.

OK so something about this place for anyone outside the Netherlands who is considering it. This is basically a small housing estate where you go for a holiday. There are 50-100 apartments and houses sleeping from 2-8 spread over a site which must cover several hectares. We had a 1-bedroom apartment; the largest we saw was a detached house in its own grounds sleeping 8 or so. All the buildings look new - they are in excellent shape. They are built in different styles and materials which makes it seem more like a large village than a holiday resort. There are different "neighbourhoods" - we looked onto the main square near reception; the largest houses were 1/2 a mile away in their own setting. Our apartment was huge and had its own garden albeit slightly overlooked. PLUSES 1.Cleanliness - the apartment was spotless 2. Peace & quiet - we never heard a sound from other visitors 3. Value - we paid just over £120 a night including taxes which is crazy for a place of this quality. 4. Heating and ventilation - everything was automatic and kept the place cool on hot days and warm on colder ones. MINUSES 1. It is 3km from the city centre. We came by train and so ended up walking 1 km to the nearest bus stop to get anywhere. You need a car. 2. Furnishings: as others have said the mattresses are extremely soft - basically foam rubber. Useless if you have a back issue. Towels were a disgrace - thin as paper. We were missing a dining chair - it was never replaced even though we reported it twice. 3. The oven. It is a combined microwave & fan oven. There were no instructions and we never figured out how to use it. 4. Equipment. There was no hairdryer. Nowhere else we have ever stayed didn't have one. There was little or nothing by way of consumables like salt & pepper; washing up liquid; shower gel; only one loo roll; and so on. 5. The on-site shop prices are scandalous. Basically they are holding you to ransom as the nearest supermarket is 1.5km away. Would we go again ? Basically no for reasons outlined. Howevr if you have a young family and use the on-site facilities like the pool and the golf course it may be for you.

Just outside maastricht...a 15 min walk to bus stop ideal location and lovely resort. Staff we met friendly and efficient

Expecting a 1 bedroom apartment - getting a house. Very nice living room with views over the Golf course - and it seem even to Belgium. Kitchen very well equipped with everything but salt and pepper. The beds were super for those who appreciate very soft beds as was the jacuzzi and sauna. Unfortunately the sauna was needed during the nights as we only were offered summer quilts. The fancy hotel lowered the temperature during the night to 16C and we were freezing big time. The next night we took additional quilts from one of the other 3 bedrooms to keep warm. Why the bedrooms have to be warm during the day and cold during the nights is a big mystery. No matter what - very positive- and one of the best places ever stayed at!!!