Ramada by Wyndham Hotels in Luoyang

Facilities: Very clean and new. Hygiene: There were some minor issues. The basic standard of thorough cleaning and replacing items for each new guest wasn't met. We checked in a bit early, and our room wasn't ready. We went for lunch, and upon returning, wanting a drink, we found that one of our two rooms smelled of smoke, and in the other, the cups were visibly dirty with dust, black spots, and marks on the rim, likely left uncleaned because the staff assumed the previous guest hadn't used them. Ambiance: The environment is excellent. The entire hotel feels very comfortable, with a pleasant aroma and a clean, inviting atmosphere. Service: My dedicated concierge was incredibly reliable. Any issues I brought to her attention received immediate feedback. This is truly important; when guests encounter problems, immediate feedback and a proposed solution are always far superior to stubborn denial. One of the reasons we enjoyed our trip to Luoyang so much was the peace of mind and lack of hassle provided by the hotel.