Susana Balbo Winemaker´s House

We stayed for 4 nights and loved every minute. Rooms- really contemporary and huge. We have stayed in many 5 star hotels and this was one of the nicest rooms Staff- really helpful and they work really hard to help plan your itinerary for you. Ivana and Barbara were very attentive and nothing was ever too much trouble Hotel- was gorgeous, the outdoor pool was fabulous, everywhere was spotlessly clean. Breakfast was delicious and staff provided great service. We got a tour of the winery included and transfers which were all nice touches too. I would 100% recommend .

Wow, I don’t even know where to begin. Our experience at SBWH was nothing short of exceptional—truly a five-star, top-tier experience. Every staff member we encountered was kind, engaging, knowledgeable, and passionate about what they do. Jonathan and Cecil, in particular, were outstanding, but honestly, everyone here is incredible. From the luxurious suites to the delicious food and unforgettable experiences, we can’t wait to return!

Susan Balbo resort is an exceptionally unique, special experience. The staff is incredibly reactive to your every need. The Michelin restaurant food is to die for, wine list top shelf. From the first contact with Pedro, check in and constant follow up from Barbara, Yvana at night, Jose and staff care in the restaurant; we’ll never forget our time at Susan Balbo! Thank you, grateful!

One of the most beautiful hotels we have every stayed in. The room is incredible, the food is delicious and the staff is very friendly and attentive. The ambience is very peaceful and relaxing, perfect for a weekend getaway alone or with your partner. I would highly recommend this hotel to anyone visiting the Mendoza area.

Unfortunately not worth the splurge The pros: - Room, bed, bath, shower, firepit & patio, all 10/10. We loved sitting outside with the firepit, the waitstaff in the evening were fantastic, and had one of the best massages of my life in the comfort of my room. What they get right they really get right!! The cons: We were given an incorrect menu 4 times during our short 3-night stay, so meant we weren’t able to order *any* cocktails or most of the food on the menu that we’d selected, multiple times. This includes even a menu I was handed *in* the restaurant and was then told was out of date… and the service was awful at times. It was often impossible to find waitstaff during the day, they didn’t monitor their WhatsApp particularly well, and we found communication with the front desk really poor - we tried booking tastings & meals and never received info, even after asking repeatedly - and the laundry service ruined some very expensive clothing by ignoring the care labels. Finally, they charge an insane amount for own-label wines - almost 50% more than at the winery itself. It’s a lovely property but at the price they are charging they should be impeccable and it felt very much like we were “soft launch” guests. It’s a lovely property but unfortunately would not recommend - the flaws were so great that it couldn’t justify the cost. They are clearly are targeting a premium market but need serious work before demanding the price they are.