Viale Castagnola 31, Lugano, Canton of Ticino, 6906, SwitzerlandSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.3/10
Great
85 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.3
Filter by:
Sort by:
All reviews(85)
Positive reviews(8)
Reviews with photos/video(3)
Leo Zen
Executive Junior Suite
Stayed in May 2025
Couple
10 review
10/10
Outstanding
Posted on Jul 2, 2025
Felt like a home away from home—if you were the great-grandchild of a wealthy aristocrat who owned a villa in one of the most immaculate places on earth. Grand, yes, but somehow still cozy-feeling. Staff treated us like family, service was above and beyond, location made everything easily accessible, but you won't have to go too far as you'd be content spending day after day lounging by the lake, pool, lawn, or just in the well-appointed rooms.
Sergejs
Double Room
Stayed in Nov 2023
Solo traveler
23 review
10/10
Outstanding
Posted on Dec 21, 2023
In love with the hotel! Amazing place!
Guest User
Double Room
Stayed in Mar 2025
Solo traveler
29 review
9.0/10
Great
Posted on Apr 18, 2025
Overall it's very good. The train station to the top of the mountain is right at the door, and you can get a 30% discount if you give a note at the front desk.
Original TextTranslated by Google
Guest User
Double Room
Stayed in May 2024
Solo traveler
28 review
8.0/10
Very Good
Posted on Jul 3, 2024
This hotel is of old aristocratic style, located right by Lake Lugano. Its location is impeccable, and its biggest advantage lies in its design. The furnishings, gardens, and rooms are all magnificent, showing the Europeans' particularity. The only drawback is that the dining is rather average.