Grand Palladium Jamaica Resort & Spa All Inclusive

The staff was awesome the **** Hut was delicious lot of food choices and the pool was devine!

I stayed here for a couple days and when I say the professionalism is awful here. I’d rate my stay a solid 2/10. The 2 would come from the room being very nice and the food being good as well. However, the security guys at the pool, the entertainment guys, the lifeguards must’ve all gotten their training at sexual harassment central. I wouldn’t recommend for any woman traveling alone or even as a group. I wouldn’t recommend for anyone. It even took a whole day of calling, eventually having to go down to the front desk for them to even restock the mini fridge. Awful service.

Excellent experience we met Mimi and Althea are some fantastic girls they made our holiday we didn't do anything but they made us well entertained

We spent 12 nights at Grand Palladium Jamaica Resort & Spa in August 2025, here is what I feel is a fair and honest review of our experience as a family of four with two young daughters (4 & 8). We did have a fantastic time during our stay which I will come on to later, however it was not all smooth sailing with the main points of issue being at either end of the stay. We checked in around 21:30 (Jamaica time) having left Heathrow at 15:45 (UK time) , we had been up since around 5am due to our youngest not sleeping and having a ton of things to sort before we left - almost 24 hours. Check in was friendly, although we were not offered a welcome drink which I saw almost everyone else receive later in the week at check in. Check I'm was friendly and efficient which was partly due to me checking in online prior to arrival. We were given the details and asked to sign the lengthy Ts & Cs which were presented in Spanish, which meant we couldn't read them even if we wanted to (they claimed they weren't able to change this). We were given our bands and then waited for our buggy to take us to our room with our four heavy suitcases. Unfortunately with our two young children being shattered, waiting 15 minutes before a buggy arrived wasn't ideal. When we arrived at the room none of the four key card wristbands worked, and the baggage porter has to let us in with his card. They had made the sofa bed up with sheets and left fresh fruit, however they had not given us any additional pillows (only two between four people, same with towels) I went to call reception on the phone but this didn't work. I ended up walking to reception (5-10 mins) to ask for pillows/towels etc and have my wristband enabled. I was told they would be sent right away, got back to the room -wristband now worked. Waited 45 minutes, no pillows/towels so walked back to reception and they couldn't understand why these hadn't been sent. So I said I would prefer to wait and be given them, I waited for another hour at reception before the night manager came on duty and promised to bring them personally, I went back to the room and he arrived with them in 15 minutes but having to wait 2 hours for some pillows and towels that should have been in the room in the first place was not ideal especially given how shattered I was. I went to bed and was woken up 20 mins later by a knock at the door... a guy had turned up with 2 pillows. Next day we got all our wristbands working and they fixed the phone, they compensated us with resort credit of $100 which we were told could not be used at the spa (more on that later) We had a stunning breakfast at Blue Lagoon and coffee Miss Lou's before since we were up early due to the jet lag. I have to say that my overall experience of the food at the resort was graded B+, its not Michelin star but I think you have to be very fussy if you can't find something you like. We ate at all the a la carte restaurants and our favourite was the hibachi in the Asian restau

I have written to you twice on your email address for the hotel, asking for an update with regard to how many restaurants are now open and what the dress code is for men with regard to long trousers in the restaurant. To date you have not replied, hence the reason for providing a low marking on this review. Hopefully you may take the time to respond to me here.

I am so glad that I did not cancel my trip guys to Grand Pladium Jamaica i am having an amazing time with my husband the hotel is up and running guys Melissa try but could not destroy Grand Palladium. The staff is amazing 👏🏽 and the place is all cleaned up and look brand new 🙌🏽 the food is amazing and our room is fantastic 😍. Big thank you to our family at Grand Palladium for welcoming us and if course making us feel welcome at our second home 👍🏾👍🏾👍🏾 The Smith Family (Ann/Evan) From Canada