Best Western Lubbock West Inn Suites

Room was clean and had no issue with room temperature. So happy to see we could adjust to our comfort and not pre-set. Stayed on a Tuesday overnight for business, so quiet!! Neighborhood made us feel safe. Very pleased with the rate charge.

The receptionist, I don't remember her name, was so polite. Heck, the entire staff was the best. I absolutely loved this hotel. My wife and I feel this hotel should be a 5 Star rating. The King Suite layout is perfect. The patio facing the swimming pool was 😎. We stopped here on our trip to the Grand Canyon, and this hotel has beat so many more expensive 5 star hotels by a mile. This will be our hotel of choice any time we pass through Lubbock, TX.

My fiance and I traveled from Houston to Lubbock for a family funeral. We chose this location specifically for the balcony. We checked in and went to our room and started unpacking. The living room area carpet was specked with detritus as if it hadn't been vacuumed, one of the balcony chairs was broken and the AC unit worked for about 3-5 minutes and shut down. I tried to use the room phone to call the front desk, but it just said the mailbox was full. I googled the front desk number and told the woman that the ac and chair were broken. She said she'd send maintenance up. That was about 6:15. At 7 I called back and was told maintenance was at another facility and was on his way. At 730 I called and she said 2 maintenance workers were coming. The room was hot! We opened the balcony door to let in a breeze. Finally shortly after 8, 2 maintenance men arrived. They said they'd get to work and we went out on the balcony, I told them to let me know what's going on. Around 830, we watched them leave the room. One came back up and said we were being moved. He handed me new keys for 2 rooms down and told me "Make sure to take the other keys to the front desk. FIRST example of TERRIBLE customer service. We repacked our things and moved. We got into the new room and there was no balcony. They didn't tell us, but let us discover it on our own.I went to the desk and said" The new room doesn't have a balcony". She looked me in the face and said" yep" I told her I paid for a balcony room. She shrugged and said "Don't have any". I was thunderstruck by her flippant attitude. I said I understood, but wanted to be refunded for the amenity I didn't get. She said she can't, refused to call anyone who could and told me to call customer relations. I did, I spoke to Alexis No one helped me Saturday, no housekeeping Saturday, they didn't set our key cards for Saturday. The front desk manager was combative and rude upon checkout. I called customer relations again the morning of 4/27 and was told a ticket was still open. I've heard nothing as of 5/01

Good hotel at a good price My stay at the a Best Western West in Lubbock was a good experience. Staff was very friendly and helpful. Hotel was clean and maintained. The only knock was my room fridge had a bag of food left in it from the previous occupant. No big deal, I threw it out.

The lady from the dining very poor service when saying morning to her just ignored me

Liked everything