21C Museum Hotel Louisville

Staff Service: Guests frequently praise the hotel staff for their friendliness and responsiveness. The staff is noted for being attentive and helpful, contributing to a welcoming and pleasant atmosphere during the stay.

My overall experience here was excellent. The staff, beginning with the Valet that opened our doors and greeted us upon arrival, to the front desk team to the restaurant staff and the housekeeping staff were all inviting, friendly and professional. The room was spacious and clean. The museum setting was nice and the downtown location was perfect. A highlight was the migrating red penguins. It was quite the game to see where they’d end up every day. The downside? The restaurant had a limited menu so we only ate two meals there, 1 breakfast and 1 dinner. The website mentioned a pool, there is not one. That said, I would definitely stay here again and again.

A lovely hotel in a great location. A major downside is that the rooms have little noise protection. I was in room 421. I heard Every Word the occupants of room 422 spoke for the length of my stay. When I checked out, the staff at the front desk suggested they were aware of this issue. Buyer beware.