Tru by Hilton Longview

Very clean and perfectly located for where we going. Staff was friendly and breakfast and coffee bar was good. Overall we will definitely stay here again. Highly recommended!

I love the customer service they have a very friendly can do attitude staff willing to help. The cleanliness of the hotel is very immaculate. Their housekeepers even take the time to clean and sanitize the elevators. All common areas are always nice and well kept. Breakfast changes frequently as far as the eggs and breakfast meats so you get a very good variety. And I just have to speak on the staff again because they give excellent customer service it could be the middle of the night and you could be in need of a Band-Aid I guarantee they're going to do everything to make sure you're taken care of.

Stayed three nights. It is a trendy fun college dorm mindfulness experience. Games to play with family or visiting guest! So, fun and chic! Dorm furniture in hotel room to the pillows, mattress & bed style. Not as comfy. Bath & drying Towels a bit harsh, but hot shower water was divine. Water pressure for the commode flushing an issue due to lack of [water pressure] from the City of Long View; aspect of it. I did have some concerns during my stay. Gym room is smaller size but serves its purpose. Had to ask for gym towels, and hand sanitizer. Cleanliness is a key in hotel hygiene of wiping down daily especially in gym, hotel rooms and breakfast table areas. Breakfast is served daily. I was hoping for yogurt, or waffles but loved the oatmeal, and eggs with chicken sausage- upon a request. Along with the toast and bread choices, fruit, cereal, milk and juices. Staff were friendly and assertive. Breakfast food handlers very polite and professionals hardworking ladies setting up breakfast daily. If you’re looking for a University / College experience this is a great hotel in Long View, Texas. Smoking outside is not separated; as you sit outdoors meaning no designated smoking area. Upgrade in outdoor sitting area needed. I did have a few work maintenance request per my stay which housekeeping and maintenance both were attentive and professional. Great area in the heart of Long View with its many stores for shopping and dinning. Enjoyed my stay here overall for a great price!

I love visiting Tru Hotels! Once again, Tru came through as an excellent place to stay while traveling. The staff was extremely courteous and helpful. The hotel and room was clean. The snack and breakfast choices were awesome!

Pets Priority Over People We have stayed at Tru hotels throughout our cross country travels for years. In fact, we purposely stayed in certain towns because a Tru Hotel was there. We liked that they were reasonably priced and eco- conscious. Over the last year we've noticed a few changes that have made us very dissappinted in the brand and so, we decided to no longer stay at any Tru hotel. Their prices have seemed to significantly increase; breakfast quality has seemed to decrease; and it seems that pets are now priority over people. I have pet allergies and apparently there are no rooms reserved as "pet only". Animals can be in any room, dander and all, even with "deep cleaning" allergens may still be present. I don't understand why there can't be "pet only" rooms or entire floors just for pets. It is unfortunate that corporate has taken this policy to allow pets anywhere and that our once favorite place to stay is no longer on the "list".

Hotel was really nice and staff was friendly and attentive. But the pool was closed, pump problem they said. But thats ok...