The St. Regis Longboat Key Resort

The spacious rooms with balconies offer stunning views. Guests appreciate the exceptional staff and dining experience. The location near beautiful beaches is highly praised. Outstanding breakfast and outdoor areas are highlighted.

Hard to accurately summarize our four nights at this property. The actual hotel is gorgeous and the staff is quite friendly. But there were some major irritations. Checkin is at 4 and we were present at 3:30. We didn't get in our room until 5:30. Our bellman couldn't tell us anything at all about the hotel facilities or amenities, to include not being able to tell us how to operate the room coffee maker. The room is upscale and the balcony wonderful. But oddly there is no reading chair and no light over the table that I used for work. The tv regularly pauses for a few seconds every few minutes, making watching, especially sports, frustrating. We have not complained about restaurant service for many, many years but did one night here. And then there was our noon lunch at the beachside restaurant. We watched an attendant placing utensils in folded napkins, handling them by the eating services, while at the same time wiping sweat from his brow and running a hand through his hair. Yuk!! There were a few other issues but this summarizes the most glaring. We thought about checking out early and probably should have done so.

Beautiful hotel but service is lacking for this caliber of resort. All restaurants were an exorbitant wait, either to get in when reservations weren’t required or for your food once you were seated. At Breakfast our orders were taken promptly but it took quite a bit of time to receive our meals. Do the buffet rather than an la carte if eating breakfast. My son’s waffles came out 20 mins before the rest of our orders. Then when ours came a duplicate meal came for him. The staff seemed frazzled by the number of people staying the week we went. Hard to get waitress service at the lobby bar when seated and harder to get to the bar. To further display their overwhelm we had an odd incident at the pool on our third day. Our family of 5 got to the pool early in the morning and asked for four chairs. We received them around 9am. We left for 45-60 mins to go eat breakfast. At no time, until around 1:45pm was one of us not at our grouping of chairs after breakfast. Mind you we also ordered food and drinks. My husband went back to the room and me and my children walked to the beach. Came back to find two of our chairs coverings removed. I was told it was because we didn’t leave any personal items on them and they’d check to see if they gave them to someone on the wait list. The chairs were given to two other people. Around 20 minutes later I realized my children’s shirts were missing - they had been left on the chairs. I went to the pool desk and asked if they had them and they promptly grabbed them. I asked why the chairs were taken if we had left personal items there - as this being the reason I was initially given as to why we lost the chairs. They said because we left the chairs for over an hour. This is completely untrue and if that were the case the chairs next to us were left for almost two hours, so why weren’t theirs taken? They were not polite about the situation and it felt extremely sneaky. They waited for us to leave to take the chairs because they were at “max capacity”. Their words, not mine. So, it somehow became mine and my families problem because they couldn’t accommodate all their guests. Again, the level of service is just not there for this caliber of hotel.