The St. Regis Longboat Key Resort

EXCELLENT EXPERIENCE!!!!! I always go to 5 star hotels but there was something else about this one! This one was a top notch experience I will def be returning… Everything there was including food and service was more than excellent

This is by far the best resort I have stayed and I have travelled a lot in the US but also in many other countries. The attention to detail, the customer service is sublime, everyone is so friendly, helpful and accommodating. It’s the little things that have been thought about, like the swimsuit refresh, the turn down service, the amenities in the room and quality of products in the bathroom, in the bar, the espresso machine, The Bentley car service, the pool cool boxes and water, the wooden boxes for service all make it a exceptional resort. Every evening the turn down service provided an extra little something in the room which I looked forward to. The bars, the food, the pools, the pool butlers, the lazy river all were great. The ambience in the Oshen bar was amazing, coupled with the sunsets. We were due to stay for 2 nights we ended up staying 4, then moved on to our next destination for only 2 nights then came back for another 4 nights, so 2 nights turned into 8 in total. This definitely made our 3 week trip from UK more special. We visit Florida every year and travel around but we will definitely be returning here as soon as possible! Finally I want to mention a few people, which if you read all my other reviews I don’t do that often however, Jay on check in desk who has made our stay even more special with his warm, kind, fun personality and he is amazing at his job, it was always a pleasure chatting to him. The other person is Michael who drove us around here and there in the Bentley, again his lovely personality, kindness, friendliness, his recommendations and great conversations, made our stay more special. The room maids, too many to mention were all amazing. Finally Logan in the Lobby bar who was so lovely, put up with us every night and made the best drinks! I’m a Human Resources Director and culture is very important to me and I have to say whatever recruitment methods used for this team are exceptional, the culture and staff team, are all superb!

This is the first time I’ve ever in my life left a review, but this has to be said. 5 star location…1 start service. The staff failed at every level. EVERY LEVEL. Reservations were made months in advance for a special family event. Check-in? Botched as rooms were not available until more than an hour after guaranteed availability and then only because they had to asign us to an another room that was ready. Concierge service? Birthday cakes arrived at the wrong room not once but twice after multiple, clear, in-person discussion weeks and then days ahead of time. Poolside Cabanas? Zero server engagement. Empty plates and dishes left on the ground beside us for 6 hours attracting ants while being ignored by our server. Lunch delivery to the cabana? 1 hour and 15 mins for a cold sandwich and fries. Drinks delivered to the cabana? Melted Pina Coladas took an hour and were served in a beer glass that was taller than the straw that had sunk to the bottom. Reserved Beach day beds selected specifically to be convenient for the elderly members of our party? Filled by another family…we were offered another 200 yards down the beach. Butler service? More than hour and two phone calls to get a bucket of ice. Turn down service? Walked into the room without knocking and literally walked around while I was half dressed setting up glasses of water on the bedside table. Was unable to communicate in English when I expressed that this was not ok. Beachfront restaurant? Closes at 6:30pm…two hours before sunset. Second-level sushi restaurant? Knee-high tables that make it impossible to enjoy your food without dropping pieces on the ground or yourself. Lazy River? Too few Tubes that were a free-for-all…families hoarded them, stacking 6 or 8 tubes when they’re not using them just to make sure that didn’t lose access. And it didn’t stop there…A week or so after our stay, we realized that a guest of ours (who should never have been asked to swipe a card to get a key to a room we had already checked into) was charged thousands of dollars by mistake. I went back in person to rectify and was told that the only person who could reverse the charge wasn’t working that day…that I would have to come back two days later. After an hour of my clarifying questions, it was revealed that all they needed to do was send a simple email and have our guest click a button on the other end. Mind-blowing levels of indifference. Afterward, there were no follow ups from management, no email to communicate their concern and hopes to regain my business. I don’t have the words to convey how far off from 5 start service this location provides. I’ve stayed at the St Regis in other cities multiple times. Night and day difference between those and this location. The facility, beaches, and gulf are nice…yes. But let me be clear here, there wasn’t a single, solitary thing that went well with this 16k stay. If you want 5-star service, this is not where you’ll find it. Do yourself a favor and stay at one