Bermonds Locke, Tower Bridge

My first check-in experience was terrible! The room type shown in the photos I booked wasn't reserved. I asked to change rooms but was told the last one was sold out. I only agreed to change them the next day after a strong request. Overall, communication wasn't smooth. The location is okay.

The hotel's location is acceptable, not far from Bermondsey and the borough, a ten-minute walk away. However, it's quite far from the subway, a leisurely 15-minute walk, so be careful if you have a lot of luggage. There are two supermarkets nearby: the closest one is Welcome, which is generally cheaper; there's also Sainsbury's, which is a few minutes' walk away. The first-floor lobby is spacious, with plenty of seating and outlets for relaxing. The rooms have floor-to-ceiling windows, offering a great view; I spent several evenings watching the sky slowly darken. However, I think the hotel itself still has room for improvement. We checked in at 11 PM, but the only person on duty at the front desk, who resembled a security guard, seemed uninformed, so the check-in process took incredibly long. If you arrive very late, be prepared for a difficult check-in process. Also, there are no amenities in the room; bring your own toothbrush, toothpaste, and slippers, though shower gel is provided. The best part about this room is that it has a kitchen with an induction cooktop, cooking utensils, and a refrigerator, allowing you to cook your own meals. The lighting in the room was minimal...it was always dim, which was a bit inconvenient. But the cleaning service was truly subpar. I knew they were supposed to clean every three days, but after three days, no one had come. I reported it to the front desk several times, and finally, after I returned to the hotel around 8 PM, a cleaning lady came to clean my room. The cleaning lady was very efficient, so I think it's a problem with the hotel's scheduling and management, not the cleaning staff. Also, since I checked in on a Friday, the three-day calculation didn't include the weekend, so there was a significant delay between cleaning and the arrival of the cleaning. Unlike other hotels, they don't come into your room every day to take out your trash; you seem to have to leave it outside your door (I didn't do it myself, but I saw other rooms do). Another thing: my drain was clogged on the day I checked in, so I reported it to the front desk the next day, but it took a full five days to resolve. (The cleaning lady mentioned above cleared our drain before cleaning, and I'm very grateful to her.) Overall, it felt like the overall management wasn't very smooth... but the cleaning staff did a great job. I hope this can be improved.

The room is quite spacious and you can cook your own meals. There is a washing machine.

I stayed here again after a year and a half. It was just as good as before. The room had everything I needed. The location was good and the area was very lively.

第二次入住很滿意

If you don't take the tube, the location is excellent. Buses stop right outside, and taxis are easily accessible. Tower Bridge is a 20-minute walk away, and the train station is a 12-minute walk. There are plenty of restaurants nearby, making life very convenient. Best of all, there's air conditioning in the summer, which is crucial in London given global warming.