Guest User
February 4, 2025
I recently stayed at Hotel Citrus in Lonavala, and I must say, the experience left a lot to be desired. The hotel’s standards have visibly dropped, and it shows in nearly every aspect. The rooms were far from clean, with dirt and grime evident in corners and furniture that seemed poorly maintained. The air conditioning, which is essential in Lonavala’s weather, was non-functional, making the stay highly uncomfortable. Bathrooms were another major letdown—leaking fixtures, broken tiles, and an overall sense of disrepair. The food was perhaps the most disappointing part of the stay. Despite promises of a buffet, it simply didn’t exist, leaving guests to make do with a lackluster menu of poorly prepared dishes. The only saving grace of the hotel was its staff. They were courteous, accommodating, and genuinely tried to make up for the hotel’s shortcomings. However, even their efforts couldn’t salvage the overall experience. For the price and the reputation Citrus once had, this was an extremely disappointing stay. Until the management makes serious improvements, I cannot recommend this property.