Metropole Hotel Venue & Spa, Llandrindod Wells

Good stay, had everything you need

It looks nice from outside but within the bedrooms are in deep need of a refresh of their decoration, odd little things that just really date it. As a wheelchair user I was given a ‘disabled’ room which was oddly, the first hotel bedroom I’ve had with two bathrooms and a tiny study area. I don’t mind the two bathrooms, I do mind the two single beds, I’d much rather have had a double bed. The single beds were on wheels that weren’t locked off so every time I went to sit down the bed slid away from me, causing a near accident every time. Dinner was ok, very much a menu to cater for a lot of tables, a lot of coach party guests, so everything was pretty much false teeth friendly. But it was ok, I have no complaints on that score. Breakfast was more of a disappointment. The cereal was in one place and the fruit and yoghurt elsewhere. Very little choice of cereal. The pastries looked nice but were finished by the time I went to get one. The whole place smells like baked beans. I didn’t try the hot food, being vegetarian and not a fan of baked beans. One thing to note, staff have been very friendly and helpful. Mind you nobody seemed to want to help when I was scooting backwards with a hot coffee in my only hand. All in all a reasonable experience. Could have been a lot worse, but could have been better too

We stayed here for our silver wedding anniversary, we checked into our room which was in desperate need of updating but we didn’t want to let it spoil our anniversary and as our daughter had phoned and had wine put in our room we went with it. We then went down to the spa which we enjoyed apart from one of the grids was missing from the filters and my heel got caught in there causing some skin missing!! The 1st time we used our toilet it was completely blocked forcing us to use the public toilet downstairs as we felt it was a health risk but it just seemed to be run of the mill when we reported it! The most annoying part is I emailed the manager over three weeks ago now stressing my complaint and unfortunately we still haven’t received a reply!!! When you pay £195 a night for bed and breakfast you expect much better than what we had.