HF Fenix Garden Reviews

You can easily walk to landmarks like the Marquis of Pombal statue, Eduardo VII Park, and nearby department stores. Most of all, the staff were incredibly friendly, which made my stay even more enjoyable!

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.

Excellent location to metro, buses, and restaurants. The room is very clean and with lots of storage space. Staff are friendly and willing to help. They will arrange airport transfer for you if needed. We also enjoy their breakfast very much. I would highly recommend this hotel for those who will visit Lisbon.

Short stay at this place where last minute we are ask to move to another place without any notice. We try to understand but due to language barrier we don’t understand at all. We ask for compensation but was refused by the hotel. Anyway thanks to Trip.com help and support

I used this hotel as private trips. It’s so nice. I had a relaxing time.

We had a wonderful stay at this hotel. Location wise it is great! It’s situated in a very convenient location with buses and metro just a few minutes walk. The room is clean and quiet as well. We have nothing to complain about, highly recommend!

I've stayed at this location many times and our experience has always been great. The staff is friendly and always helpful.

Cleaning staffs dont speak English and took the card in my room, they asked me to come downstairs to get it back (???)

The room is not big, but it is fresh and clean, and the view is nice if it has a terrace.

The room is not too big, but it is very clean and tidy, and it is cleaned every day. The front desk is friendly. The breakfast is quite rich, and there is always one that suits you. The hotel is located near the center, and it is convenient to travel. There are subways and buses within 100 meters. Opposite is the garden, and the violet jacaranda trees are lined up on both sides of the path, making people feel fresh, romantic and relaxed.

The guy in the restaurant was very enthusiastic and great! He greeted us and provided some information support, but the other waiters seemed strange, cold and indifferent, which was very different from the previous one.

The transportation was very convenient, so it was a good place to travel. The surrounding area seemed to be a business area. So the area around the hotel was clean and safe.

Good hotel, clean rooms. The location is great, there is a beautiful park nearby, metro, you can walk to the sights. Breakfasts are delicious, there is a large selection, only the breakfast to go (breakfast box) would be good to improve. If we go to Lisbon again, we will gladly stay in the same hotel.

Very close to the subway station and the park. Very convenient for travel. Basic hotel breakfast. Clean and hygienic