Homewood Suites by Hilton Baltimore - BWI Airport

I have stayed at this property several times in the last 7 years for work travel. It is declining and attempts to update have been so shoddily done that it makes it worse, not better. Checked in and unpacked, ironed clothes. After all that the HVAC kept making intermittent loud buzzing noises even after I shut it off. When I complained to the desk they moved me to another room one floor down, because "they get fewer complaints about the rooms down there" according to the desk clerk. In that room I go to take a shower. The handle for the tub faucet is very difficult to move. I am a large man who lifts weights and am strong. With one hand I had to force the handle hard, and use 2 hands to move the handle far enough to get hot water. Most women and some men will not have the strength to do this. I did not complain at that time as I was not about to change rooms again. Breakfast eggs are reconstituted as is common, but theirs were worse than before, utterly disgusting. Some guy in the lobby a couple of mornings. I don't know if he was a guest or some guy off the street. Strikes up conversations with people in breakfast area who are clearly working on laptops. No ability to read the room. Using frequent foul language, N word, f-bombs, MF. Staff says nothing to him. He did not come near me but other guests were clearly not pleased with him speaking with him. Apparently this is acceptable behavior at this place now. There have been some updates to rooms. New counter tops in kitchen and bathroom with new fixtures and towel bars. Many items were installed improperly by someone who either did not know how or care about the work. All the chairs in the breakfast area need to be replaced. Cushions are all worn and shredding. My last night there, half the cable channels were not getting signal. Without a complete renovation, properly done, I would not consider staying here again.

Asked more than 5 times prior to staying about free airport shuttle. Was not permitted to make reservations. Was told getting a shuttle at 4am would be no problem at all. Went to lobby at 3:30am to ensure desk staff knew we needed shuttle. At 3:45am, there were too many people to fit in shuttle and we were told basically “too bad” Awful, unapologetic staff with terrible customer service.

Pleasant Stay My stay at Homewood Suites Linthicum was as usual very comfortable. The staff was very courteous, and pleasant and all was done to make my stay and that of other guests very memorable. Breakfast was wonderful, and a quiet environment lent to a remarkable experience. I will certainly be back at this establishment. Hats off to the manager and staff for a job well done.

Water taste horrible.. but it was great except for the fire alarm scaring the crap out of me.

Me and my family were all able to stay in the same room, and the shuttle to the airport was so helpful! The staff wasn't very friendly but the accommodations were great.

The bed was hard and caved in the middle. Sofa bed extremely thin - so much so that the person trying to sleep on it got NO sleep. Everything looks and smells old. On the positive side, lobby receptionist was very friendly, the location close to the airport is good, and you can actually pay to leave your car there if you are going on a trip.