Timbers Kauai Ocean Club & Residences

The property boasts fantastic facilities such as pools, on-site dining, and golf course. Guests appreciate the friendly staff, convenient location near the airport, and consistent cleanliness across rooms and grounds.

Everyone at Timbers welcomes you and makes you feel like family. The accommodations are beautiful, beds are comfortable, the view is amazing and the activities are so fun. We love staying at the resort. It is so easy to have a great meal and just relax.

The property is new and located in a secluded and scenic area, but the nearest beach is a bit away (5 min drive). The infrastructure and location are great but if you are travelling with family looking for a resort like experience this is not the place to be in, there is only 1 restaurant on the property (so limited options), there is no 24x7 room service, and your best bet is the nearest grocery store (Safeway) 11 min(drive) away. Personnel wise, it is hit or miss, some employees are great, others are less experienced. Housekeeping staff is a big problem, we had a 3 bed/3.5 bath apartment, they cleaned only 1 bathroom and “forgot” to clean the rest!! Next day they didn’t empty all the trash cans in the apartment!! When we asked for linen change on used beds, the front desk person said we do that weekly once(sanitation/hygiene?) and we can do daily for a charge, then he checked with a superior perhaps and then said we will do it, no charges sorry – hence my comment less experienced/new staff). In a nutshell, property is 5 stars for infra/scenery, great for a retirement/secluded living if you get all your grocery in. But if you are looking for pampered, 24x7 room service, and on demand service which we are used to in 5-star hotels, you will be disappointed. They need more time and training for the staff to reach the level of service expected from a conventional 5 star resort. This is a beautiful place for a daytime visit, think like a park/beach, eat lunch or dinner and go back home after taking lot of pictures, night stay/longer, there are better options.