Microtel Inn & Suites by Wyndham Council Bluffs/Omaha

The hotel is nice and clean as this cheap price, it definitely help me safe money

Very good experience. Just looking for a cheep night to bridge two trips and this was excellent. Room was small but very clean. Much cleaner than the Marriott and Hampton I stayed preveious nights. Pleasantly surprised.

Stains on the carpet and sofa bed, mold on the bottom of the shower curtain that didn’t reach far enough down so water got all over the floor, the pool apparently is heated but it was really really cold and had way too much chlorine in it (we took showers and scrubbed with soap and still smelled like chlorine the next night), rust and water damage in the bathroom and the kitchenette sink areas and the pillows were extremely lumpy and worn out. To top it off our pickup got broken into, door handles broken off our pickup and tools stolen. Supposedly there is 24 hour surveillance but the cameras didn’t even look like they were pointed up to see anything and we couldn’t even have the front desk lady see anything on the videos because apparently the manager only has access and she was gone until Monday. It’s now Monday and we haven’t heard anything back from the hotel manager and the cops didn’t have anything either. Not sure if the hotel just didn’t have the cameras working or on and falsely advertised 24 hour surveillance or if they just don’t care enough to help us out. Will not be staying there again or at another microtel ever again.

Overall I liked this property. It’s an old and small but cheap, convenient and not too far from the downtown(if you have a car or use Ubers) hotel. But I’ve got 2 really bad experiences. One is about housekeeping. They didn’t make up the room at all. It may be occurred anywhere. The problem is the next. I requested only new towels(not for making up the room) but they needed me to bring used ones to the front desk if I wanted to get new ones. At the first time, I refused it but they didn’t provide new towels because I hadn’t brought used ones. It happened! Should I bring used towels on the bathroom floor because they don’t make up the room by their fault? It’s the first time ever in my life. The other one is about safety. At the bottom of the bed there are 2 steel sticks or something. I think they have to be supported the mattress. But due to using a small mattress than a frame in my thought, they are exposed to outside of the frame. It’s really dangerous and one of them makes me hurt in real. I wanna make a complaint when I checked out but no one asked me like “how was your stay with us?” They just let me left the key at the front desk. Nevertheless the staff I spoked with about the towel last night told me she let her manager know what happened in that night. And then, at last, they lied to me on ******* like "We don't housekeeping everyday." But one of staffs told me "we do housekeeping everyday, if you don't want to, just hold the 'do not disturb." when I checked in.

The room was clean but the TV required a good deal of attention to keep it in the on mode. I had to disconnect the cable box four times during my one night stay and re-connect it to keep watching. Very annoying. The most irritating thing about this place is that they neglected to email me a receipt after assuring me it would be done. I pay my own expenses and I need receipts for tax purposes. I like MicroTels but I won't be staying at this one again.