Holiday Inn Lethbridge

I love the people. They are very kind and helpful at all time. Their security is well secured and always there. Breakfast is great. One thing, I noticed at different hotels in Addis Ababa, they will say that breakfast is included but there no breakfast in the morning, but not at this hotel. Their hospitality is very great.  Don’t listen to what other saying, come experience it yourself and you will love it. Thanks to all of the stuff. I really appreciate your kindness. 

The good: -The balcony room is spacious. -Front desk staff were friendly. The bad: -The room had bedbugs. My friend ended up covered in bites. -The rooms are outdated and dirty. Entire hotel needs a renovation. -Was offered $50 compensation for our troubles on checkout, this doesn't even come close to covering a single night or the value of the possession I had to throw out to avoid bringing the bed bugs home with me. Was told that a manager would contact me, this never happened. -Note the previous review mentioning bed bugs two months prior to my stay, the hotel is obviously not taking the issue seriously.

This hotel has bed bugs. We found them in our room. We will never stay at this place again. Don't make the same mistake as us, avoid this hotel at all costs. The lack of cleanliness and hygiene is simply unacceptable. In my opinion, it is not worth staying at this hotel due to the presence of bed bugs. My son experienced bites all over his body, and upon further investigation, we found bed bugs under layer's of sheets. I do not recommend staying at this hotel as it is a health hazard and can lead to discomfort and inconvenience. Please beware and find alternative accommodations.

We were so happy to check into the hotel after quite a few airline delays which turned into a late night. The front desk staff were very friendly, funny, and helpful. Got into bed and thoroughly enjoyed the mattress and pillows. The room was a nice size (on the bottom floor). I felt very relaxed and safe. Would definitely recommend staying here’

Nice hotel. Had the room with the jet tub but could not get the jets to work. The pool was nice and not too busy. The room was great. Love the setup for shampoo and body wash. It was nice not to have to fight with those tiny hotel bottles. Front desk person was quite nice and gave us a brief but effective rundown of the hotel areas. I was quite surprised that kids got to eat free at the hotel restaurant Tony Romas which was super handy! The room was clean and spacious and we enjoyed our stay. This is one of the better hotels that I have stayed in over the years. There was signs up letting guests know they were doing renos but there was nothing that disrupted our trip.

Boy oh boy, tax after tax after tax..etc,place is very nice ,late arriving , so we went to the restaurant (tony romas)..hadn’t been in one in a long time..food was good,..prior to that at checkin we were asked if we would like a breakfast coupon ,for $25. It was SUPPOSED, to cover the am breakfast,..got it,went in the am, the girl was very stand offish..gave her the coupon and were told we were still responsible for anything over that,,,whoops what’s going on,we were over due to pricing we paid the extra..went to the front desk for recertification,and found out the whole truth never came out,,at this time they are looking into it..IN the am. had to walk with all luggage down 4 flights x2 as the elevators were not working, 1 tired 80 yr old and 1 tired 75 yr old..

Booked a suite room ahead of time so that we can rest because we travel far from Edmonton, arrived in the afternoon and only not to be accepted because they think my booking is a fraud. Oh wow, now i’m a fraud, been doing my booking at IHG app for the longest time. I’am a platinum elite and not even given a courtesy at all. They told us they’re fully book and they can’t accommodate us, my booking was cancelled because it’s a questionable booking. Me and my kids are all tired, instead of making a scene, i choose to be a bigger person and just leave the hotel. I booked the other holiday inn express nearby, far more accommodating. I emailed the customer service of IHG but they didn’t give attention to it. Ohh maybe dicrimination still exist on this town. Ohh nevertheless it’s a lesson learned experience. Will never go back to this hotel, from the look of it, this hotel is so messy, muddy and lots of water in the reception.

We decided to take a short family trip and this hotel caught our eye because of the slides and we knew our kids would enjoy it. Checking in was quick and easy. Greg(I believe)had answered all of our questions when we first called and was super friendly upon check in. Pool area was available but the slides and small kids water park were only available starting at a certain time. The first night we stayed, the pool was super cold. Hot tub was warm but the jets barely worked. Second night we found the pools so much warmer and hot tub jets still the same. They did a great job at keeping the pool area clean but seating was a little lacking once the area started to fill up. Our kids really did enjoy the slides and wave pool. We were able to bring our pets(to the hotel, not the pool area) and we could leave them alone in the room while we stepped out for a minute. Parking was plenty but a lot of local traffic seems to use that parking lot as access to the main road to possibly avoid stopping at the light. A lot sped through so you need to be mindful of that while out with your kids and/or pets while outside. They do not have any free breakfast but there is a Tony Roma's right next door and many other places to eat across the road. Rooms could use a little bit of updating. We couldn't take a shower without the shower curtain constantly sliding down which resulted in soaking the bathroom floor. Fortunately, we had some clips and were able to clip it into place to keep it shut. Overall, this was a pretty decent place for two nights. Not sure if we would stay here again though.