Guest User
December 9, 2024
Very bad. I have the confirmation of my reservation with completed payment. The charge was in my bank account, but the hotel says they did not receive said payment from you and I had to pay again, so I request clarification and reimbursement. They told me that I had suffered fraud on their part and that I should report it.
The situation was very unpleasant and a very bad experience of which I share with you.
I showed both the confirmation from Trip and from my bank.
I hope they clarify this situation as soon as possible.
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