Tru by Hilton Lawrence

So we have stayed at this particular hotel 4 times total and it has been a decent place to stay— until this last visit. They changed their cleaning products for the floors to Fabuloso— one of the strongest smelling cleaners out there. (I recognized it from the health clinic I worked at.) The strong smell was so terrible we were unable to sleep the first night. We tried to air out the room via the bathroom fan all night. With windows that didn’t open we could do nothing. We had to move rooms our last night to add another bed for an adult child on our reservation and the entire experience began again with a clean room. To make it worse, when washed with Fabuloso, the floors don’t get clean, they just smell clean. I took a towel from the bathroom to try and wash down the scent with water and ended up with a very dirty towel on what was supposed to be a clean floor! As I worked in housekeeping in a hotel all through college, this made me not feel great. Upside to the hotel— staff is friendly and kind. Management, please stop using this awful cleaner that gives headaches and doesn’t clean! Use your bathroom germicide— that doesn’t seem to smell. We won’t be back until it’s changed since strong smells are also a migraine trigger— not to mention it was just too hard to sleep with the strong smell.

The hardworking staff are the stars of this property. Busy weekend in Lawrence with the big12 track and field championship AND KŪHIŌ graduation ceremonies. Your staff were flawless. Congrats!

We were sold a room with no furniture and a dismantled window shade. It was late and we were too tired to complain. At checkout we were told that the room was “out of service” and we should never have been placed in the room. Staff said they would tell the hotel manager, but since they have their money and we have never heard from them, I’m sure this has been swept under the rug. There are plenty of good hotels in Lawrence, and we travel there often, but we won’t stay at this hotel ever again.