Tru by Hilton Lathrop

The staff was great an accommodating but I can not give it 5 stars as I had so many issues. The staff is why I gave it 4 stars. There was a power outage the day before I got there and the elevators were out of service. However I did not know until I got there and was given a key.. No calls no push notifications no texts before I got there. Luckily they were able to activate the elevator for m,e as I am disabled and have back issues. Then the room I was in had the AC not working. But they came up with a new key and moved me to a great room. Then I was charged $400 for sprite zero instread of $4. They fixed it when I called. Good thinbg I caught it. A lot of issues and I am a Gold member!!! Luckily the staff took care of everything oir this hotel would get another bad rating. I REALLY liked the hotel., it was modern and felkt new. The room looked unused! And Freew EV charging.. can't beat that!! But I had more than my share of issues!

I stayed here the night before I was flying out of San Francisco to head home. I booked the room online, checked in at the front desk and was given a room on the 4th floor. The room was clean and adequate for my stay. As others have stated, I also liked the squeeze bottles of soap and shampoo in the bathroom. There are several restaurants located a short walk away which was convenient. I found the courtyard area at the hotel comfortable and spent some time out there enjoying the pleasant evening weather. There is road noise as this hotel is located near a busy highway, but most of the hotels in this area are right off the highway. I expected the noise, and I wasn't bothered by this.

Very nice staff, room was not very homey They stay was fine. I arrived very late and the front desk was very helpful and friendly. The room had too much of that industrial cleaning smell - not anyone’s fault - it’s a byproduct of the cleaner they use. It was clean it just felt like a hospital. But, some people might like that.

We enjoyed our stay. The check-in process was fast and easy, the staff was professional. The property from inside to the parking lot was very clean. The complimentary breakfast was decent. Thank you for our enjoyable stay. When we were back in the area this will be our choice of hotel.

Stayed again Work overflowed into another day unexpectedly. I opted to stay here again. Comfortable stay, clean room, comfy bed, quiet, plenty of places you can walk to for food options, close to the freeway. Nice staff.