Home2 Suites by Hilton Las Vegas Northwest

Breakfast: Repeatedly praised for its quality, availability of coffee, tea, and fruit, and overall satisfaction.(based on 1 review)

Beware if you stay here. The majority of our stay was just fine. We like Home2s and this was the same as usual. We had to check out early Sunday morning due to my daughter's early tennis match. We left got checked out, played her tennis matches and drove home that night. While unpacking I realized that my electric toothbrush and jewelry case were missing. We immediately called the hotel and spoke with a nice lady at the front desk that I had forgotten these two items. She said that they found my toothbrush but there was no sign of my jewelry case. She said she would have the house keeping executive director call me the next day. I waited the next day finally called again when I didn't receive a call back and spoke with a nice gentleman who told me the same thing. We found your toothbrush no jewelry. But again told me someone would call me back. So the third day still didn't receive a call so I called again. Spoke to the same gentleman who again was very nice and he asked if I would like the GM to call me. I received a call from Patric Wilson the GM this afternoon. He wouldn't let me get a word in edge wise. Instead of being compassionate and empathetic he was very defensive and said I was accusing his housekeepers of stealing my jewelry. There was absolutely ZERO customer service from him at all. He kept saying that this was on me and that they are not responsible for lost or stolen items. I never once said it was their fault, of course me leaving them is on me but I would hope that people are honest and would turn something like that in. Anyway, I told him I would be leaving him a review and he said go right ahead. From previous comments it looks like he has a running record of horrible customer service. So if you see the GM walking around with a bunch of diamonds on... you know where he got them!

My room was not carefully cleaned prior to my arrival but it wasn’t that big of a deal. Just a little annoying.