JW Marriott Las Vegas Resort & Spa

Location: Proximity to attractions like the Darling Tennis Centre and scenic spots .(based on 1 review)

The first time I was going to stay at this hotel and is going to be the last one!! when I arrived Roseann told me that I was going to be in the same building with my family but never told me that I was not going to have what I paid the reservation for what I paid I paid for a king room and they gave me a double queen… cherry and Roseann are the person who were attending me, When I came back to the front desk asking for my change they told me that they couldn’t give it to me and also Roseanne told me “I told you when you arrive”… sorry but I do not remenver I am not responsable if no one of your personal speaks Spanish and I have to do it in English, also if you know Roseanne you will know that you don’t understand very well when she speaks I am really upset because no one told me that I was not going to receive what I paid for but also the disappointment when I entered too tired to the room and see two beds, also I want to mention that they don’t have customer service skills. I was looking for a JW Marriott experience however it was a different experience and uncomfortable experience because tomorrow I will have to pack again and move to another room... everything is happenning at 1:30am on September 13, 2025 The worst is that if I want to have the room for what I paid I have to wait one night because they don’t have available rooms of What I reserved. How is possible that JW Marriott doesn’t have it under control the booking??? I don’t recommend this place. It was a really disgusting experience. I had to ask CHERRY three times the same question… how do you feel when you arrive and you don’t receive what you paid? Or how do you feel when you are in a family trip and you want to give them rooms in different buildings and you book in the same building ??? Never never answer my questions so for me if she is the person in charge, she has a lot of problems to resolve the challenges and the issues. PS the room for one night had hair from another woman on the floor (like in the photo) and the doors balcony does not work properly