WoodSpring Suites East Lansing - University Area

Environment Location: Many users mentioned convenient location, such as being in the Lansing area and near Sparrow Hospital. Some also noted the building is calm and secured.(based on 1 review)

GM Mr. Colon & all the staff here are Wonderful! Each person has made my extended stay a welcoming, comfortable, and safe experience. I’ve been met with patience, empathy, and professionalism everyday, and it’s much appreciated.

I believe Woodspring has jumped onto the alarming trend of companies who dishonestly extract money from customers, then hide behind AI and offshore call centers when the customer objects. I've stayed at Woodspring Suites East Lansing, MI at least 6 times, always pre-paying, following all rules as a well-behaved guest. This time, they canceled my pre-paid reservation at the last minute. They claim ******* canceled it, but I was not logged into ******* when the room was canceled, and a supervisor at ******* says the cancellation did not come from them. I called Woodspring and they began to lie to me in various ways. First I was told "the property is completely booked" for my dates. My room had just been canceled an hour previous, so I asked what had happened to it, and she claimed she could not even look it up. Then I was told I could book my 11-day stay (the exact room I had before) if I paid for a 2-week stay, because they "are a long-term residency hotel and have a 2-week minimum." I asked the price for two weeks, which they quoted, and I agreed to do that. As soon as I agreed, the clerk said she was sorry, the actual price was $200 more than the first price she quoted me! The hotel has little going for it. It is noisy, desk service is slim-to-none, and amenities are nonexistent. There are always a number of noisy vehicles in the parking lot whose occupants drink alcohol and leave the bottles for others to pick up.