Homewood Suites by Hilton Ithaca

The accommodation impresses with spacious, comfortable rooms and friendly staff. Guests enjoy the awesome kitchen facilities, wide breakfast variety, and convenient location. Some mention cleaner bathrooms.

Needed to be in Ithaca for a week with family. So we booked this hotel as it has kitchen, sitting area, heated pool, etc. Normally would stay in a Marriott but the Residence Inn was too far away. A few things we learned/encountered upon arrival at night: - No Netflix or any streaming on the TV (in 2025, really?) - No safe in the room - Sofabed wasn't set up with sheets (apparently a fire code hazard? Never heard of this before) - A half eaten cookie at the base of the sofa (see pic) - An absolutely filthy trash can (see pic) Shared concerns with the front desk, they took note but that's it. No one reached out, the trash can wasn't replaced throughout the stay, we threw the cookie away on our own, made the sofabed ourselves (the bare mattress had large stains btw, forgot to take a photo). One of the big reasons for booking this hotel was the heated swimming pool. With two kids this was going to be something we did every evening on this break, family fun time. I even called a few days before check-in to confirm the pool was working. And on the first morning we were there, we saw a notice that the heater was out of service! Front desk just shrugged about it, gave no ETA. At this point we went around Ithaca to find another hotel. We found a couple of places, but when we asked Homewood they said since we booked through a third party, they wouldn't be able to modify our stay - we would lose the entirety of stay. So we decided to stay. We ignored some of the sub par stuff and we also tried swimming anyways. We managed for a short bit, despite the pool temp being quite cool. But a day or so later, the pool was shut down completely - we couldn't even swim in the cool water! The hot tub was at least working, so we used that a couple of times. Front Desk told me the hotel has a shuttle for nearby areas. I asked for a ride at 4 pm, no driver. I asked for the next morning at 9, was informed no driver would be there. So yeah, not useful. I emailed Hilton during my stay but I havent yet heard back from them. Overall the hotel rooms need a renovation, definitely quite dated. Paint chipping in the bath tub, the bottom of the doors showed a lot of wear. Common areas looked ok though and the room appliances were clean and in good working order. It's a pet friendly hotel, which is fine. But there were dogs off leashes in the hallway, and on two occasions I saw dogs in the breakfast dining area. I've never seen that before, outside of service dogs. The staff was generally polite. And if we asked for extra towels or sheets they fulfilled that. And they pushed my check-out time to 1 pm.