Guest User
January 4, 2025
Crystal Lagoon Lodge is in a great location, right on the beach. We booked a room with ocean views which are breathtaking. The room is however tiny, barely big enough to swing a cat. There are no cupboards, just inadequate shelving so if you are staying for more than a few days be prepared to be cramped. The room has no aircon, something you would expect from a 4 star establishment. The room gets very hot and uncomfortable in the afternoons. Do not stay here if you are older or have a fitness issue - there is a very narrow round staircase you need to get up with your bags. The check-in staff were less than friendly and made no effort to assist with our luggage. The day we arrived there was no power. They do not have a power backup solution. We arrived with food items we could not refrigerate. Again unexpected from a 4 star establishment. The breakfasts are satisfactory however the service is below standard. Several days the cereals were not put out. When we enquired the one day we were told that they were doing a stock take. It was 8:30 in the morning! We will not be staying at this venue again. There are nearby venues which are competitively priced which offer a significantly better product.