Four Points By Sheraton Lang Son

2回目の利用。 コスト、設備、ホスピタリティ等全く問題なく 安心して宿泊できる。

酒店環境和酒店人員服務都很好

The room facilities are complete and the service is thoughtful. The environment is elegant, clean and orderly. The most satisfying thing is that the midnight snack stone pot beef noodles are super delicious. The service standard of the restaurant night shift waiter is high. It is a very satisfying stay experience!

This is the fifth time I stayed in this hotel. The first time was arranged by the host, and then I got used to it. Lang Son, Vietnam is a very backward place and there are no good hotels. Eating outside is also unhygienic. When I checked in 3 years ago, I felt that the hotel facilities and equipment were relatively good, and the management was OK. However, I stayed twice in March and 10 yuan this year, and I felt that the hotel management was regressing. 1. In March, the aluminum alloy fence of the air-conditioning outlet in the room suddenly fell off, and I almost exploded my head. 2. In October, the mineral water in the hotel room was changed from two standard bottles to two mini bottles for free, and another bottle was 50,000/bottle (Vietnamese currency). Instant coffee was changed from the original 2 varieties to 1 single product. 3. The quality and variety of the hotel breakfast have declined. From the dazzling array 3 years ago to the sparseness now 4. Hotel members have no advantages.

The trip was not as expected because: - the type of room we booked (although we had paid in advance on the app) was sold out. The receptionist was very surprised when we booked through the Trip app and said they did not know about this app??? (Although the hotel lobby had a Trip certificate hanging on it) and then suggested we cancel the room. It is recommended that everyone who booked through Trip should call to check if they do not want to fall into the same situation as us. In the end, we had to accept a different room type than the one booked. - the check-out time is 12:00 but at 11:00 am the room card could not be used to enter the room - other than the above problem, the room and location were fine. The stay was unsatisfactory due to the following reasons: - Upon checkin, the type of room that we booked (though already paid) was sold out. The receptionist seemed surprised learning we booked via Trip and said they were unfamililar with this app??? (Though at the lobby was a big sign granted by Trip) and he suggested that we canceled the stay. We advise future guests please be cautious and better check by phone with hotel to make sure you are not in the same situation as us. We ended staying in a different type of room. - Although checkout time was 12:00, our key card was invalid since 11:00, making us unable to access our room. - besides the above issues, the room and location was quite good.